At Picker, it is this simple but ambitious vision which guides everything we do. Our work is driven by public benefit, never by profit, and puts individual needs at the centre of health and social care provision. Our researchers work with policy makers, providers, practitioners, and the public to understand and measure people’s experiences of care – and to ensure that these experiences are valued by all.
Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan
In 2025, the Picker Experience Network (PEN) Awards celebrated over a decade of recognising excellence in patient experience across health and social care.
This year’s Award winners are closely aligned with the ambitions of the NHS 10 Year Plan for England, and demonstrate how innovative, compassionate, and person centred care is already transforming services locally.
How we can help
Patient experience
Because quality care cannot exist without positive patient experience. We listen to patients’ stories to understand and maintain an environment of compassion, safety, and clinical excellence.
Read more
Staff experience
Staff wellbeing is increasingly, and rightly, recognised as being of vital importance to delivering high-quality care. We are committed to the whole picture, and run one of Europe’s biggest staff surveys.
Read more
National survey programmes
We design, develop and run a range of surveys on behalf of NHSEI and the CQC. These surveys provide a valuable source of feedback on patient and staff experience of NHS services.
Read more
Social care
We have experience of successfully using our research methods across a range of care settings, including but not limited to surveying care home residents, hospital patients, and community service users.
Read more
Consultancy and quality improvement
Helping you use the insights from our surveys and research, including workshops, consultancy services, and community-building tools.
Read more
Care experience tools
We assist organisations with understanding views and experiences of their patients, service users and staff in order to facilitate quality improvement.
Read more
