Working with you to improve the quality of health and social care.

Create evidence from health services research that advances thinking and debate around person and family centred care.

Define strategic patient experience goals as part of a wider care quality agenda.

Encourage patients to engage freely about their experiences of care, translating findings into effective user experience toolkits.

Collect high quality patient experience data that is robust, representative and comparable.

Engage staff & Patients and share findings. Identify key areas for improvement as well as areas of high performance.

Inspire a culture of excellence by acting on feedback to drive quality improvements.