Applications close on 08-06-2018
£22,664 to £30,906 per annum plus benefits
We wish to appoint an Insight Associate in the Operations Division.
Reporting to the Insight Manager, you will deliver key programmes/events across the Division’s knowledge transfer and insight work. You will work with the charity’s clients, supporting them to improve their understanding of their experience evaluations and increase the value they gain from them. You will actively deliver and continuously improve the knowledge transfer activities, working closely with Project Managers to ensure seamless delivery of Picker’s full portfolio of work.
Proven experience of presenting data to a range of audiences, as well as confident interpersonal skills and a desire to have a career in social or healthcare or market research, are essential to this role. You should be able to clearly demonstrate the ability to communicate research findings in ways that are relevant to audiences from a non-research background, as well as the ability to work efficiently to tight deadlines on multiple projects. The ability to work collaboratively, while operating in a self-motivated and independent fashion is key, together with robust written/oral communication skills and attention to detail. Experience in facilitating and organising workshops and other events is highly desirable.
The Operations Division
The Operations Division leads on developing and providing the charity’s services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people’s experiences of health and care services.
The Division produces impactful work that advances Picker’s charitable objectives as well as producing a surplus to support the organisation’s development. This includes seeking out new and extension business development opportunities to help the organisation to achieve its charitable activities. To support its activities, the Division identifies, develops and grows strategic partnerships and collaborations that increase the breadth and depth of the charity’s impact portfolio.
The Division leads the delivery of the charity’s licensing functions, ensuring a systematic and robust approach to protecting the charity’s intellectual property, using that intellectual property to generate impact and income through international uptake of the charity’s evaluation tools and offerings. This includes the development of formal partnerships with geography-specific partners as part of the charity’s international development agenda.
Additionally, the Division works with policy makers to provide evidence that supports the development of national and local strategic and operations polices. This includes consultancy work to rapidly generate or synthesise evidence on new and emerging policy priorities.
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.
Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.
How to Apply
To apply, please send a C.V and covering letter to email@example.com. In your covering letter please describe your suitability for the role. Please ensure you have read the full job description and person specification before applying.
For further information about the role, please contact firstname.lastname@example.org
No agencies please
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