Are you interested in a career in the third sector? Are you passionate about improving the quality of health and social care?

Do you believe that the people using healthcare services should play an integral part in developing and improving them? Do you like the idea of working for an organisation that is committed to making a difference to patient experience & well-being?

If the answer to these questions is yes then a career at Picker could be for you.

Picker is an equal opportunities employer and welcomes applications from anyone who holds the required skill and/or experience. View our Job Applicants Privacy Notice here.

View our current job vacancies below.

Insight Associate

Applications close on 08-06-2018

£22,664 to £30,906 per annum plus benefits

We wish to appoint an Insight Associate in the Operations Division.

This role

Reporting to the Insight Manager, you will deliver key programmes/events across the Division’s knowledge transfer and insight work. You will work with the charity’s clients, supporting them to improve their understanding of their experience evaluations and increase the value they gain from them. You will actively deliver and continuously improve the knowledge transfer activities, working closely with Project Managers to ensure seamless delivery of Picker’s full portfolio of work.

Proven experience of presenting data to a range of audiences, as well as confident interpersonal skills and a desire to have a career in social or healthcare or market research, are essential to this role.  You should be able to clearly demonstrate the ability to communicate research findings in ways that are relevant to audiences from a non-research background, as well as the ability to work efficiently to tight deadlines on multiple projects. The ability to work collaboratively, while operating in a self-motivated and independent fashion is key, together with robust written/oral communication skills and attention to detail. Experience in facilitating and organising workshops and other events is highly desirable.

The Operations Division

The Operations Division leads on developing and providing the charity’s services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people’s experiences of health and care services.

The Division produces impactful work that advances Picker’s charitable objectives as well as producing a surplus to support the organisation’s development. This includes seeking out new and extension business development opportunities to help the organisation to achieve its charitable activities. To support its activities, the Division identifies, develops and grows strategic partnerships and collaborations that increase the breadth and depth of the charity’s impact portfolio.

The Division leads the delivery of the charity’s licensing functions, ensuring a systematic and robust approach to protecting the charity’s intellectual property, using that intellectual property to generate impact and income through international uptake of the charity’s evaluation tools and offerings. This includes the development of formal partnerships with geography-specific partners as part of the charity’s international development agenda.

Additionally, the Division works with policy makers to provide evidence that supports the development of national and local strategic and operations polices.  This includes consultancy work to rapidly generate or synthesise evidence on new and emerging policy priorities.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

How to Apply

To apply, please send a C.V and covering letter to jobs@pickereurope.ac.uk. In your covering letter please describe your suitability for the role. Please ensure you have read the full job description and person specification before applying.

For further information about the role, please contact jobs@pickereurope.ac.uk

No agencies please

 

Apply now Download spec

Data Analyst – Operations Division

Applications close on 01-06-2018

£22,664 to £30,906 per annum plus benefits

We wish to appoint a Data Analyst in the Operations Division.

This role

Reporting to the Head of Production and Analytics, you will ensure the delivery of the analysis and reporting of our Operations Division work. You will be involved in all aspects of the reporting process, including developing new reporting (where required), checking and cleaning (both initial data samples files from clients and final data), analysing and interpreting data. In addition, you will locate, define and implement new process improvement opportunities where possible.

Proven experience as a data analyst or business data analyst, as well as strong analytical skills and a high level of competency in Microsoft Excel, are essential to this role. You should also have prior experience of using statistical packages and database use. The ability to work collaboratively, while operating in a self-motivated and independent fashion is key, together with robust written/oral communication skills and attention to detail. You should be adept at queries, report preparation, visualising data and presenting your findings, with a desire to have a career in social or healthcare research or market research.

The Operations Division

The Operations Division leads on developing and providing the charity’s services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people’s experiences of health and care services.

The Division produces impactful work that advances Picker’s charitable objectives as well as producing a surplus to support the organisation’s development. This includes seeking out new and extension business development opportunities to help the organisation to achieve its charitable activities. To support its activities, the Division identifies, develops and grows strategic partnerships and collaborations that increase the breadth and depth of the charity’s impact portfolio.

The Division leads the delivery of the charity’s licensing functions, ensuring a systematic and robust approach to protecting the charity’s intellectual property, using that intellectual property to generate impact and income through international uptake of the charity’s evaluation tools and offerings. This includes the development of formal partnerships with geography-specific partners as part of the charity’s international development agenda.

Additionally, the Division works with policy makers to provide evidence that supports the development of national and local strategic and operations polices.  This includes consultancy work to rapidly generate or synthesise evidence on new and emerging policy priorities.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

How to Apply

To apply, please send a C.V and covering letter to jobs@pickereurope.ac.uk. In your covering letter please describe your suitability for the role. You should review the full job description included below before applying for the role.

Closing date for applications is Friday 1st June 2018

For further information about the role, please contact Stephen Bough, Head of Production and Analytics, by email in the first instance: stephen.bough@pickereurope.ac.uk

 

Apply now Download spec

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