About Us > Meet the team
Our team comprises experts from a variety of different backgrounds, each bringing specialist knowledge to the work we do at Picker.
Sir Donald Irvine CBE MD FRCGP FRCP FMedSci
PatronSir Donald is Patron of Picker. He was chairman of the Board of trustees from 2001-2013 and a trustee of Picker Inc. in Boston Massachusetts. He has been a longstanding advocate of patient-centred health care. He is Honorary Professor, School of Health in the University of Durham, a Vice President of the Patients’ Association and President of Age UK Northumbria. Sir Donald was President of the General Medical Council from…
Stuart Bell CBE
ChairmanFeatured by the Health Service Journal (HSJ) in the top ten of their prestigious Top Chief Executive List 2014, and awarded a CBE for services to healthcare in 2008, Stuart Bell CBE joined Picker as a Trustee in July 2007 before being appointed Chairman in July 2013. Stuart is the Chief Executive of Oxford Health NHS Foundation Trust; a position he has held since October 2012. He was previously the…
Dr Ann Abraham, BA Hons, DMS, Hon LLD
TrusteeAnn Abraham joined Picker as a Trustee in April 2013. Ann was Parliamentary Ombudsman for the UK and Health Service Ombudsman for England from 2002 to 2011. During her tenure as Ombudsman she published a number of reports that identified failings in NHS care, including the care of older people, Care and Compassion?, and people with learning disabilities, Six Lives. Ann was a Non-Executive Director of Health Education England from…
TrusteePaul is Founder and CEO of Usability247, an international digital user experience research agency and has been involved in multiple start-ups in the UK and US. He is a board advisor to a number of digital agencies advising on a range of issues from strategy to operations. Paul is a qualified engineer, holds an MBA from Cranfield, a diploma in Marketing from CIM and is a Chartered member of the…
TrusteeElizabeth sits on the Board of Trustees at Picker. She is also a Health Strategy and Policy Consultant at Deloitte.
TrusteeAfter training as an accountant with PwC and a spell with the International Accounting Standards Board, Hugh spent 20 years in investment banking and general management with S.G. Warburg before becoming a bursar at an Oxford college and a director of finance at a leading school. He has been a trustee of many charities including those involved with the arts, urban regeneration, international development, sport, and men’s health, and remains…
Professor Mike Pringle
TrusteeMike was a general practitioner for 30 years, and is now retired from practice and the University of Nottingham, where he is Emeritus Professor of General Practice. He has been President of the RCGP, Chair of RCGP Council, Chair of the RCGP Trustee Board and RCGP revalidation clinical lead. Mike helps to run CHEC, an innovative primary care development project, and is Chair of the oversight board of PRIMIS+. He…
TrusteeRonny is a pharmaceutical consultant with increasing responsibility in clinical development and medical affairs. Served as a steering committee member for an International Registry. Currently, studying MBA at Warwick Business School to further consolidate her commercial and business acumen. She has authored publications on thrombocytopenia and involved in transformational initiatives within the pharmaceutical industry and also patient focused.
TrusteeTracey is known for her high energy, strategic visioning, and creative problem-solving, and for creating vibrant, multi-disciplinary environments, through collaboration, partnerships, and relationships, that empower others to succeed. Tracey is Deputy Chair of Glasgow City of Science a partnership organisation promoting science across Glasgow and the West of Scotland. She began her career as a Chartered Physiotherapist and spent several years working in various multi disciplinary environments. Tracey is an…
Project ManagerAfroditi is a Project Manager in the Patient Feedback team.
Senior Project ManagerAmanda joined the Health Experiences team in 2009 and has over 18 years’ experience of managing market, healthcare and social research projects. Amanda specialises in obtaining patient experience feedback from community delivered and specialist services including the young, the elderly and those receiving end of life care. These also include people living with specialist or long term diseases, such as MND and dementia. Amanda joined Picker from SPA Future Thinking. She…
Associate Director, Health ExperiencesAmy joined Picker in 2009 following completion of her PhD at the University of Leeds, where she gained in-depth experience of quantitative research and data analysis techniques. As an Associate Director in the Health Experiences team, Amy specialises in obtaining patient experience feedback from lesser-heard and vulnerable groups. She has developed a number of innovative feedback tools for children, young people and their parents including transition from paediatric to adult…
Head of Brand (interim)Anne is (interim) Head of Brand in the Communications team.
Director of Health ExperiencesBridget is Director of the Health Experiences Team, which specialises in understanding the experiences of vulnerable, lesser-heard and minority groups, including children and young people, the elderly, those experiencing end of life care and service users with mental health issues or learning disabilities. These also include people experiencing highly specialist, long term or ‘minority’ diseases; such as sickle cell and respiratory diseases. Bridget has over 16 years’ experience in both…
Project ManagerCara is a Project Manager in the Health Experiences Team.
Associate Director - Survey Co-ordinationCaroline has been Associate Director within the Research and Policy Directorate at Picker since 2013, having originally joined the organisation as a Senior Research Associate in 2011. Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission (CQC) and NHS England respectively. Previously, Caroline worked as a Researcher at NatCen Social Research on a number of…
Group Director of Human ResourcesCharnelle joined Picker in October 2014 and has been responsible for the successful development and delivery of our in-house HR function. As a member of the Senior Management Team, she provides strategic and operational leadership in the human resource management of the charity, as well as holding responsibility for all aspects of occupational health and safety in the Oxford office. Charnelle has almost 15 years’ HR experience and has previously…
Acting CEOChris is responsible for leading Picker. Prior to becoming Acting CEO in January 2017, Chris led Picker’s research and policy directorate from 2011 to 2016. In this post he was responsible for overseeing the development and co-ordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Co-ordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked…
Project ManagerElise is a Project Manager in the Staff Feedback team
Associate DirectorEliza is an Associate Director in the Research and Policy Team.
Communications ExecutiveElizabeth joined Picker in early 2015 with over three years’ experience working in communications within the not-for-profit sector. She is responsible for the delivery of internal communications and supporting the team with external marketing activity, including campaigns, social media and building Picker’s website presence. Prior to this, Elizabeth worked for the NHS on a project to introduce online medical records at University Hospital Southampton and later Oxford University Hospitals NHS…
Senior Research AssociateEsther is a Senior Research Associate in the Research and Policy team.
Research AssociateFirona is a Research Associate in the Co-ordination Centre team.
Head of BrandGemma joined Picker in 2012 with over 5 years marketing experience in a variety of industries, including publishing and public service provision. She oversees all brand development and marketing activity at the organisation, including campaigns, events and growing Picker's online presence to increase charitable impact. Gemma has a BA Honours in English Literature from the University of Southampton.
Project ManagerHanan is a project manager in the Patient Feedback team.
Senior Project ManagerHarriet joined the Health Experiences Team in March 2012, following two and a half years running national surveys in the Co-ordination Centre. Her work in the Health Experiences team focusses on charities, supporting organisations such as Meningitis Now, Hearing Link, Combat Stress and Age UK. She specialises in developing bespoke surveys to address specific populations and disease specific issues. Prior to working at Picker, Harriet worked for Oxford University’s National…
Project ManagerHelen is a Project Manager in the Health Experiences team.
Project ManagerIda is a Project Manager in the Patient Feedback Team.
Senior Project ManagerJaana is a Senior Project Manager in the Staff Feedback Team.
Associate Director - ResearchJenny joined Picker in 2008 and has been involved with all aspects of survey research including the design, fieldwork and reporting for national NHS patient and staff data collections, requiring strong project management and quantitative research skills. In 2013, Jenny led research for the Department of Health looking at developing measures of integrated care. This included rapid evidence review, and the carrying out of focus groups and cognitive interviews with…
Account ManagerJessica is an Account Manager in the Patient Feedback team.
Research AssociateJohn is a research associate in the Co-ordination Centre team.
Assistant Project ManagerJoshua is an Assistant Project Manager in the Health Experiences team.
Senior Project ManagerKatie is a Senior Project Manager in the Staff Feedback team.
Project Coordinator/PALizzie joined Picker in early 2016 as Research and Policy Project Coordinator. In her role she works with the Coordination Centre team on all projects, effectively managing the delivery of directorate work streams as well as being Personal Assistant to the Director of Research and Policy. With three years’ previous experience working in healthcare coordination roles, Lizzie has worked both within the NHS and in the global enterprise; Bayer Pharmaceuticals.
Head of Patient FeedbackAs Head of Patient Feedback Lucas is responsible for the delivery of the National Patient Survey Programme for over half the NHS trusts in England. He is also responsible for developing new business, delivering work for private healthcare clients and mental health NHS trusts, and for PROMs. Before this, Lucas worked in the National Patient Survey Co-ordination Centre, based at Picker. Lucas has a BA (Hons) in Modern History and Political Science,…
Funding and Partnerships ManagerLynette joined Picker in 2014, and is responsible for diversifying and increasing our grant and partnership portfolio. Lynette has a background in funding, fundraising, partnership creation and proposal writing, and has worked for Oxfam GB, Rethink, Oxford University and the United Nations High Commissioner for Refugees. Prior to joining Picker, she was responsible for diversifying and increasing research income within the fields of health and social care and public health…
Group Director of FinanceMark joined Picker in 2014 to provide strategic leadership in the financial management of the Charity, develop and maintain timely financial management information and key performance indicators, and implement a corporate IT strategy. Mark is a Fellow of the Institute of Chartered Accountants in England and Wales (FCA) who qualified as a Chartered Accountant in 1998. He spent two years at Grant Thornton before moving to the charity sector as…
Project ManagerLiam is a Project Manager in the Staff Feedback team
Senior Research AssociateAs a Senior Research Associate in the Research and Policy Team, Nick currently leads the coordination of the 2016 NHS Adult Inpatient survey and the 2016 Community Mental Health Survey, on behalf of the Care Quality Commission. Having performed several roles at Picker since joining in 2007, Nick has a long history with the organisation and a wealth of experience designing and managing surveys and quality improvement programmes, both national…
Executive Assistant/Office ManagerNicola is executive assistant to the CEO and office manager.
Chief Operating OfficerPhil has worked at Picker since December 2011. He was previously Director of Commercial Strategy, Marketing and Communications before moving to Chief Operating Officer in March 2017. Phil has a history in the private healthcare sector having previously worked for Pfizer and IMS health. With experience in the design development of care pathways across cardiovascular health, respiratory health, smoking cessation and pain, he has led international work streams across a…
Research AssociateRobyn is a Research Associate in the Research and Policy Team.
Research AssociateRory is a Research Associate in the Research and Policy team.
Project ManagerRyan is a Project Manager in the Staff Feedback team.
Senior Project ManagerSarah-Ann joined the Health Experiences team at Picker in 2012 after completing her master’s degree in Educational Research Methodology at Oxford University. As a Senior Project Manager, Sarah-Ann is responsible for managing and implementing a range of bespoke and large scale projects including: the Individual Clinician Feedback programme; children and young peoples’ surveys, and neonatal surveys; patient surveys for community hospitals and services such as district nursing and sexual health…
Project ManagerSarah is a Project Manager in the Patient Surveys Team.
Head of Staff FeedbackSince joining Picker in 2009, Steve has managed the National Staff Survey for more than eighty NHS trusts each year, as well as developing a new National Staff Friends and Family Test offering for 2014. Steve manages diverse survey areas, from locally commissioned projects to national initiatives. Steve has significant quantitative research experience as an economist, including two years studying towards a PhD, specialising in econometrics and game theory. Prior…
Chief StatisticianSteve joined Picker in 2008 as a statistician and analyst. His work involves design and validation of questionnaires and scales, analysis and reporting of research data, and provision of statistical advice. Examples include work on the national NHS patient surveys. Steve has worked in statistical analysis since joining the National Foundation for Educational Research in 1989, working with analysis methods, psychometrics and assessment theory as well as social research methods…
Project ManagerSusannah joined Picker in 2015 and is a project manager in the Patient Feedback team.
Senior Research AssociateSusanne joined Picker in 2014 with extensive research experience. Susanne manages the development of research programmes, including research programmes into the relational aspects of care and real-time feedback about care, among others. She also and assists with result dissemination activities for Picker’s current research projects and grant proposal production for potential research projects. Before joining Picker Susanne was a Research Associate/Evaluator at the Office of Educational Innovation and Evaluation at…
Senior Project ManagerTanzeel is a Senior Project Manager in the Staff Feedback team.
Research AssociateTiffany is a Research Associate in the Research and Policy team.
IT Support AssistantTom is the IT Support Assistant and works across the organisation.
Project ManagerTiffany is a Project Manager in the Staff Feedback team.