About Us > Meet the team
Our team comprises experts from a variety of different backgrounds, each bringing specialist knowledge to the work we do at Picker.
Sir Donald Irvine CBE MD FRCGP FRCP FMedSci
PatronSir Donald is Patron of Picker. He was chairman of the Board of trustees from 2001-2013 and a trustee of Picker Inc. in Boston Massachusetts. He has been a longstanding advocate of patient-centred health care. He is Honorary Professor, School of Health in the University of Durham, a Vice President of the Patients’ Association and President of Age UK Northumbria. Sir Donald was President of the General Medical Council from…
Stuart Bell CBE
ChairmanFeatured by the Health Service Journal (HSJ) in the top ten of their prestigious Top Chief Executive List 2014, and awarded a CBE for services to healthcare in 2008, Stuart Bell CBE joined Picker as a Trustee in July 2007 before being appointed Chairman in July 2013. Stuart is the Chief Executive of Oxford Health NHS Foundation Trust; a position he has held since October 2012. He was previously the…
Dr Ann Abraham, BA Hons, DMS, Hon LLD
TrusteeAnn Abraham joined Picker as a Trustee in April 2013. Ann was Parliamentary Ombudsman for the UK and Health Service Ombudsman for England from 2002 to 2011. During her tenure as Ombudsman she published a number of reports that identified failings in NHS care, including the care of older people, Care and Compassion?, and people with learning disabilities, Six Lives. Ann is currently a Commissioner with the Jersey Care Commission,…
TrusteePaul is Founder and CEO of Usability247, an international digital user experience research agency and has been involved in multiple start-ups in the UK and US. He is a board advisor to a number of digital agencies advising on a range of issues from strategy to operations. Paul is a qualified engineer, holds an MBA from Cranfield, a diploma in Marketing from CIM and is a Chartered member of the…
TrusteeLiz is a Senior Manager in Monitor Deloitte. At Monitor Deloitte she leads health policy advisory and health innovation strategy projects with central government, industry, charities and payers across Europe. Over the last decade she has worked with the majority of the organisations across the UK health economy: central government (DH, OLS, NHS England, NICE, PHE), global industry (pharma, med tech and private providers), local NHS and leading charities. Health…
TrusteeAfter training as an accountant with PwC and a spell with the International Accounting Standards Board, Hugh spent 20 years in investment banking and general management with S.G. Warburg before becoming a bursar at an Oxford college and a director of finance at a leading school. He has been a trustee of many charities including those involved with the arts, urban regeneration, international development, sport, and men’s health, and remains…
TrusteeRonny is a pharmaceutical consultant with increasing responsibility in clinical development and medical affairs. Served as a steering committee member for an International Registry. Currently, studying MBA at Warwick Business School to further consolidate her commercial and business acumen. She has authored publications on thrombocytopenia and involved in transformational initiatives within the pharmaceutical industry and also patient focused.
Project ManagerAfroditi is a Project Manager in the Patient Feedback team.
Senior Research AssociateAmanda joined the Research Division in 2009 and has over 18 years’ experience of managing market, healthcare and social research projects. Amanda specialises in obtaining patient experience feedback from community delivered and specialist services including the young, the elderly and those receiving end of life care. These also include people living with specialist or long term diseases, such as MND and dementia. Amanda joined Picker from SPA Future Thinking. She…
Head of ResearchAs Head of Research, Amy is responsible for managing and building a diverse portfolio of research and toolkit development projects to facilitate the delivery of high quality health and social care. Particular areas of interest include urgent and emergency care, and understanding and improving experiences of lesser-heard and vulnerable patient groups - such as children and young people and those with chronic health conditions. Amy has a PhD in psychopharmacology…
Head of MarketingAnne is Head of Marketing for Picker.
Research AssociateCara is a Research Associate in the Research Division.
Associate Director - Survey Co-ordinationCaroline has been Associate Director within the Research Division at Picker since 2013, having originally joined the organisation as a Senior Research Associate in 2011. Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission (CQC) and NHS England respectively. Previously, Caroline worked as a Researcher at NatCen Social Research on a number of large-scale, longitudinal…
Group Director of Human ResourcesCharnelle joined Picker in October 2014 and has been responsible for the successful development and delivery of our in-house HR function. As a member of the Executive Team, she provides strategic and operational leadership in the human resource management of the charity, as well as holding responsibility for all aspects of occupational health and safety in the Oxford office. Charnelle has almost 15 years’ HR experience and has previously held…
CEOChris is responsible for leading Picker. Prior to becoming CEO in 2017, Chris led Picker’s research division from 2011 to 2016. In this post he was responsible for overseeing the development and co-ordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Co-ordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked at the Care Quality…
Project ManagerElise is a Project Manager in the Staff Feedback team
Senior Research AssociateEsther is a Senior Research Associate in the Research Division.
Research AssociateFirona is a Research Associate in the Co-ordination Centre team.
Senior Project ManagerHanan is a Senior Project Manager in the Patient Feedback team.
Senior Research AssociateHarriet joined the Research Division in March 2012, following two and a half years running national surveys in the Co-ordination Centre. Her work in the Research Division focusses on charities, supporting organisations such as Meningitis Now, Hearing Link, Combat Stress and Age UK. She specialises in developing bespoke surveys to address specific populations and disease specific issues. Prior to working at Picker, Harriet worked for Oxford University’s National Perinatal Epidemiology…
Research AssociateHelen is a Research Associate in the Research Division.
Senior Project ManagerJaana is a Senior Project Manager in the Staff Feedback Team.
Chief Research OfficerJenny joined Picker in 2008 and has focussed on applied social research and evaluation projects, including both long-term, large scale research studies and shorter consultancy projects. She is responsible for overseeing the development and co-ordination of the NHS Patient and Staff Survey Co-ordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. Jenny has a particular interest in research on the measurement of people’s experiences…
Account ManagerJessica is an Account Manager in the Patient Feedback team.
Research AssociateJohn is a research associate in the Co-ordination Centre team.
Assistant Research AssociateJoshua is an Assistant Research Associate in the Research Division.
Senior Project ManagerKatie is a Senior Project Manager in the Staff Feedback team.
Project Coordinator/PALizzie joined Picker in early 2016 as Research and Policy Project Coordinator. In her role she works with the Coordination Centre team on all projects, effectively managing the delivery of division work streams as well as being Personal Assistant to the Chief Research Officer. With three years’ previous experience working in healthcare coordination roles, Lizzie has worked both within the NHS and in the global enterprise; Bayer Pharmaceuticals.
Group Director of FinanceMark joined Picker in 2014 to provide strategic leadership in the financial management of the Charity, develop and maintain timely financial management information and key performance indicators, and implement a corporate IT strategy. Mark is a Fellow of the Institute of Chartered Accountants in England and Wales (FCA) who qualified as a Chartered Accountant in 1998. He spent two years at Grant Thornton before moving to the charity sector as…
Project ManagerLiam is a Project Manager in the Staff Feedback team
Acting Associate Director, Co-ordination CentreAs Acting Associate Director in the Research division, Nick currently leads the coordination of the 2016 NHS Adult Inpatient survey and the 2016 Community Mental Health Survey, on behalf of the Care Quality Commission. Having performed several roles at Picker since joining in 2007, Nick has a long history with the organisation and a wealth of experience designing and managing surveys and quality improvement programmes, both national and more targeted…
Executive Assistant/Office ManagerNicola is executive assistant to the CEO and office manager.
Chief Operating OfficerPhil has worked at Picker since December 2011. He was previously Director of Commercial Strategy, Marketing and Communications before moving to Chief Operating Officer in March 2017. Phil has a history in the private healthcare sector having previously worked for Pfizer and IMS health. With experience in the design development of care pathways across cardiovascular health, respiratory health, smoking cessation and pain, he has led international work streams across a…
Research AssociateRobyn is a Research Associate in the Research Division.
Research AssociateRory is a Research Associate in the Research Division.
Project ManagerRyan is a Project Manager in the Staff Feedback team.
Senior Research AssociateSarah-Ann joined the Research Division at Picker in 2012 after completing her master’s degree in Educational Research Methodology at Oxford University. As a Senior Research Associate, Sarah-Ann is responsible for managing and implementing a range of bespoke and large scale projects including: the Individual Clinician Feedback programme; children and young peoples’ surveys, and neonatal surveys; patient surveys for community hospitals and services such as district nursing and sexual health clinics.…
Project ManagerSarah is a Project Manager in the Patient Feedback team.
Head of Staff FeedbackSince joining Picker in 2009, Steve has managed the National Staff Survey for more than eighty NHS trusts each year, as well as developing a new National Staff Friends and Family Test offering for 2014. Steve manages diverse survey areas, from locally commissioned projects to national initiatives. Steve has significant quantitative research experience as an economist, including two years studying towards a PhD, specialising in econometrics and game theory. Prior…
Chief StatisticianSteve joined Picker in 2008 as a statistician and analyst. His work involves design and validation of questionnaires and scales, analysis and reporting of research data, and provision of statistical advice. Examples include work on the national NHS patient surveys. Steve has worked in statistical analysis since joining the National Foundation for Educational Research in 1989, working with analysis methods, psychometrics and assessment theory as well as social research methods…
Project ManagerSusannah joined Picker in 2015 and is a project manager in the Patient Feedback team.
Senior Research AssociateSusanne joined Picker in 2014 with extensive research experience. Susanne manages the development of research programmes, including research programmes into the relational aspects of care and real-time feedback about care, among others. She also and assists with result dissemination activities for Picker’s current research projects and grant proposal production for potential research projects. Before joining Picker Susanne was a Research Associate/Evaluator at the Office of Educational Innovation and Evaluation at…
Senior Project ManagerTanzeel is a Senior Project Manager in the Staff Feedback team.
Research AssociateTiffany is a Research Associate in the Research Division.
IT Support AssistantTom is the IT Support Assistant and works across the organisation.
Project ManagerTiffany is a Project Manager in the Staff Feedback team.