About Us > Meet the team
Our team comprises experts from a variety of different backgrounds, each bringing specialist knowledge to the work we do at Picker.
Sir Donald Irvine CBE MD FRCGP FRCP FMedSci
PatronSir Donald is Patron of Picker. He was chairman of the Board of trustees from 2001-2013 and a trustee of Picker Inc. in Boston Massachusetts. He has been a longstanding advocate of patient-centred health care. He is Honorary Professor, School of Health in the University of Durham, a Vice President of the Patients’ Association and President of Age UK Northumbria. Sir Donald was President of the General Medical Council from…
Stuart Bell CBE
ChairmanFeatured by the Health Service Journal (HSJ) in the top ten of their prestigious Top Chief Executive List 2014, and awarded a CBE for services to healthcare in 2008, Stuart Bell CBE joined Picker as a Trustee in July 2007 before being appointed Chairman in July 2013. Stuart is the Chief Executive of Oxford Health NHS Foundation Trust; a position he has held since October 2012. He was previously the…
Dr Ann Abraham, BA Hons, DMS, Hon LLD
TrusteeAnn Abraham joined Picker as a Trustee in April 2013. Ann was Parliamentary Ombudsman for the UK and Health Service Ombudsman for England from 2002 to 2011. During her tenure as Ombudsman she published a number of reports that identified failings in NHS care, including the care of older people, Care and Compassion?, and people with learning disabilities, Six Lives. Ann is currently a Commissioner with the Jersey Care Commission,…
TrusteePaul is Founder and CEO of Usability247, an international digital user experience research agency and has been involved in multiple start-ups in the UK and US. He is a board advisor to a number of digital agencies advising on a range of issues from strategy to operations. Paul is a qualified engineer, holds an MBA from Cranfield, a diploma in Marketing from CIM and is a Chartered member of the…
TrusteeLiz is a Senior Manager in Monitor Deloitte. At Monitor Deloitte she leads health policy advisory and health innovation strategy projects with central government, industry, charities and payers across Europe. Over the last decade she has worked with the majority of the organisations across the UK health economy: central government (DH, OLS, NHS England, NICE, PHE), global industry (pharma, med tech and private providers), local NHS and leading charities. Health…
TrusteeAfter training as an accountant with PwC and a spell with the International Accounting Standards Board, Hugh spent 20 years in investment banking and general management with S.G. Warburg before becoming a bursar at an Oxford college and a director of finance at a leading school. He has been a trustee of many charities including those involved with the arts, urban regeneration, international development, sport, and men’s health, and remains…
TrusteeRonny is a pharmaceutical consultant with increasing responsibility in clinical development and medical affairs. Served as a steering committee member for an International Registry. Currently, studying MBA at Warwick Business School to further consolidate her commercial and business acumen. She has authored publications on thrombocytopenia and involved in transformational initiatives within the pharmaceutical industry and also patient focused.
Project ManagerAfroditi is a Project Manager in the Patient Feedback team. She joined Picker in 2014 and provides support in the management and implementation of various surveys, including the NHS national surveys. Afroditi holds a PhD in Applied Statistics from University of Macedonia in Thessaloniki, Greece.
Senior Research AssociateAmanda joined Picker’s Research Division in 2009 and has over 18 years’ experience of managing market, healthcare and social research projects. She specialises in obtaining patient experience feedback from community delivered and specialist services including the young, the elderly and those receiving end of life care. These also include people living with specialist or long term diseases, such as Motor Neuron Disease and dementia.
Head of ResearchAs Head of Research, Amy is responsible for managing and building a diverse portfolio of research and toolkit development projects to facilitate the delivery of high quality health and social care. Particular areas of interest include urgent and emergency care, and understanding and improving experiences of lesser-heard and vulnerable patient groups - such as children and young people and those with chronic health conditions. Amy has a PhD in psychopharmacology…
Head of MarketingAnne is Head of Marketing for Picker. She joined Picker in 2016 with extensive experience in sales and marketing having worked for leading media and publishing companies including The Wall Street Journal, BusinessWeek, Mcgraw-Hill and Haymarket Medical. Anne is a law graduate of London School of Economics.
Research AssociateCara is a Research Associate in the Research Division. She joined Picker in 2014 and her responsibilities include developing and implementing new tools to gather patient and service user experience, focusing particularly on lesser heard populations and disease specific groups. After graduating, Cara spent three years working at a school for children with autism and Asperger’s as a Learning Support Assistant.
Associate Director - Survey CoordinationCaroline has been Associate Director within the Research Division at Picker since 2013, having originally joined the organisation as a Senior Research Associate in 2011. Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission (CQC) and NHS England respectively. Previously, Caroline worked as a Researcher at NatCen Social Research on a number of large-scale, longitudinal…
Group Director of Human ResourcesCharnelle joined Picker in October 2014 and has been responsible for the successful development and delivery of our in-house HR function. As a member of the Executive Team, she provides strategic and operational leadership in the human resource management of the charity, as well as holding responsibility for all aspects of occupational health and safety in the Oxford office. Charnelle has almost 15 years’ HR experience and has previously held…
CEOChris is responsible for leading Picker. Prior to becoming CEO in 2017, Chris led Picker’s research division from 2011 to 2016. In this post he was responsible for overseeing the development and co-ordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Co-ordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked at the Care Quality…
Project ManagerElise is a Project Manager in the Staff Feedback team. She joined Picker in 2016 and her responsibilities include project management, which has involved working on the National Staff Survey, National Maternity Survey and National Inpatients Survey. Elise holds a BA Arabic and Islamic Studies from the University of Oxford and prior experience of working within Community Mental Health for a national mental health charity.
Senior Research AssociateEsther is a Senior Research Associate in the Research Division. She joined Picker in 2003 following completion of her PhD at Lancaster University which examined child morbidity in West Cumbria. Esther works on both short and longer term research projects, using a mix of quantitative and qualitative methods, and involvement in writing grant proposals. Esther holds a BSc in Geography and a PhD in geography of health.
Research AssociateFirona is a Research Associate in the Coordination Centre team. She joined Picker in 2016, and primarily works on the NHS Maternity Survey and the NHS Staff Survey.
Senior Project ManagerHanan is a Senior Project Manager who joined Picker in November 2015. She primarily works on bespoke patient surveys, with a focus on mixed mode and online methodology. A particular interest is developing Picker’s improvement workshops, and helping our clients to get the most from their results.
Senior Research AssociateHarriet joined the Research Division in March 2012, following two and a half years running national surveys in the Coordination Centre. Her work in the Research Division focuses on charities, supporting organisations such as Meningitis Now, Hearing Link, Combat Stress and Age UK. She specialises in developing bespoke surveys to address specific populations and disease specific issues. Prior to working at Picker, Harriet worked for Oxford University’s National Perinatal Epidemiology…
Communications ManagerHelen joined Picker in July 2017. Her responsibilities include developing and implementing Picker’s internal and external communications strategies, and managing communications content that supports the Picker team’s work and charitable objectives. She holds an MA in Politics; Comparative Government from Durham University and a PGDip in Public Sector Management from Warwick University. Before Picker, she worked in various communications roles in public sector bodies in the North East and Oxfordshire.
Senior Project ManagerJaana is a Senior Project Manager in the Staff Feedback Team. She joined Picker in 2013 and her responsibilities include the management of the National Staff Survey. Jaana holds a BA (hons) and a MSC.
Chief Research OfficerJenny joined Picker in 2008, and holds an MSC in Forensic Psychology. She is responsible for overseeing Picker’s Research Division. This includes oversight of the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively, and the organisation’s Research Unit which carries out applied social research and evaluation projects. Jenny has a particular interest in research on how patient experience…
Account ManagerJess is an Account Manager, and she joined Picker in October 2016. Her main responsibilities are managing relationships with Picker’s clients, running workshops and presentations, and creating new business. Jess holds a BA in International Relations from the University of Leeds and has a background in academic publishing and research support, having worked in a series of roles involving contract negotiation, account management and business development.
Research AssociateJohn is a research associate in the Coordination Centre team.
Senior Project ManagerKatie is a Senior Project Manager in the Staff Feedback team. She joined Picker in 2014, and manages a range of ad hoc projects across the Operation’s Division.
Project Coordinator/PALizzie joined Picker in early 2016 as Research and Policy Project Coordinator. In her role she works with the Coordination Centre team on all projects, effectively managing the delivery of division work streams as well as being Personal Assistant to the Chief Research Officer. With three years’ previous experience working in healthcare coordination roles, Lizzie has worked both within the NHS and in the global enterprise; Bayer Pharmaceuticals.
Group Director of FinanceMark joined Picker in 2014 to provide strategic leadership in the financial management of the Charity, develop and maintain timely financial management information and key performance indicators, and implement a corporate IT strategy. Mark is a Fellow of the Institute of Chartered Accountants in England and Wales (FCA) who qualified as a Chartered Accountant in 1998. He spent two years at Grant Thornton before moving to the charity sector as…
Project ManagerLiam is a Project Manager in the Staff Feedback team. He joined Picker in 2016 as an Assistant Project Manager working on the National Staff Survey, but later became a Project Manager. Liam’s key responsibilities now include managing surveys on the Staff Friends and Family Test. Prior to Picker, Liam had spent nearly 10 years working in various roles within Higher Education.
Acting Associate Director, Coordination CentreAs Acting Associate Director in the Research division, Nick currently leads the coordination of the 2016 NHS Adult Inpatient survey and the 2016 Community Mental Health Survey, on behalf of the Care Quality Commission. Having performed several roles at Picker since joining in 2007, Nick has a long history with the organisation and a wealth of experience designing and managing surveys and quality improvement programmes, both national and more targeted…
Executive Assistant/Office ManagerNicola is executive assistant to the CEO and office manager. She joined Picker in 2016, and her key responsibilities include providing executive assistance to CEO Chris Graham, assisting with HR administration and general office management. Prior to working for Picker, Nicola worked in London as office/facilities manager for an international clothing brand.
Chief Operations OfficerPhil has worked at Picker since December 2011. He was previously Director of Commercial Strategy, Marketing and Communications before moving to Chief Operations Officer in March 2017. Phil has a history in the private healthcare sector having previously worked for Pfizer and IMS health. With experience in the design development of care pathways across cardiovascular health, respiratory health, smoking cessation and pain, he has led international work streams across a…
Project ManagerRichard joined Picker in 2017, and he works primarily on Patient, Friends and Family Test, and Frequent Feedback projects. Richard holds a BSC in Sports Studies from Staffordshire University.
Research AssociateRory is a Research Associate in the Research Division. He joined Picker in 2015, and currently leads on the NHS Staff Survey and the National Maternity Survey.
Project ManagerRyan is a Project Manager, and he joined Picker in 2016. He primarily works on the National Staff Survey and Staff Friends and Family Test. He brings wide ranging healthcare knowledge and experience having previously worked in various roles at Oxford University Hospitals NHS Foundation Trust.
Senior Research AssociateSarah-Ann joined the Research Division at Picker in 2012 after completing her master’s degree in Educational Research Methodology at Oxford University. She joined Picker in 2012 after completing her MSC in Educational Research Methodology at the University of Oxford. Sarah-Ann focuses primarily on developing and implementing new tools to gather patient and service user experience to inform improvements to care delivery. She is passionate about conducting holistic and relevant research to…
Project ManagerSarah is a Project Manager in the Patient Feedback team. She joined Picker in 2014, and her key responsibilities include implementing the national patient experience surveys within the patient feedback team. She holds MScI Psychology and Psychological Research from University of Birmingham.
Head of Staff FeedbackSteve joined Picker in 2009 and he leads the Staff Feedback team. He has worked on delivering the National NHS Staff Survey for the last eight years, as well as developing Picker’s Staff Friends and Family Test offering and carrying out a diverse range of bespoke projects for a broad range of clients. He holds a BSc and a MSc in Economics from Warwick University. Prior to working at Picker…
Chief StatisticianSteve joined Picker in 2008 and in his role, has oversight of statistical analysis, survey design and validation, analysis and reporting of research data, statistical advice. Steve has experience of analysis methods, psychometrics, assessment theory and social research methods generally dating back to 1989. Examples include work on the national NHS Patient Surveys. He is first-named author on a range of published book chapters, reports, and academic papers and has…
Project ManagerSusannah joined Picker in 2015 and is a project manager in the Patient Feedback team. She primarily works on patient feedback within the Operations Division. Susannah holds degrees in English and French, and Primary School Teaching and Academic Administration.
Senior Research AssociateSusanne joined Picker in 2014 and her responsibilities include managing the implementation of research and evaluation projects. Susanne holds a PhD in Evaluation, Statistics and Measurement from the University of Tennessee (U.S.A.) and BS in Psychology from Old Dominion University (U.S.A.). Before joining Picker, she worked as a Research Associate and Evaluator for various universities.
Senior Project ManagerTanzeel is a Senior Project Manager in the Staff Feedback team. Tanzeel joined Picker in 2017, and his key responsibilities include managing the Staff Friends and Family Test and several other surveys, building relationships with over 50 NHS Trusts, and developing new survey tools.
Research AssociateTiffany is a Research Associate and she joined Picker in 2016. Her main responsibilities involve assisting with the management of the community mental health survey, contributing to the development of pilot studies, producing outputs for NHS Trusts and CQC, and liaising with stakeholders on the NHS Patient Experience Survey programme. Tiffany holds a BSc in Psychology and a Masters in International Public Health, and worked previously as a research Assistant…
IT Support AssistantTom is the IT Support Assistant and works across the organisation.
Project ManagerTiffany is a Project Manager in the Staff Feedback team. She joined Picker in 2016 and in her role she support Trusts and Clinical Commissioning Groups to run the NHS Staff Survey, and provides analysis of their survey results. Tiffany also works to develop the Picker offer to NHS organisations. Tiffany holds a degree in English and French from the University of Warwick, and in a previous role managed a…
Senior Research AssociateVaughn joined Picker in 2017, and he currently works within the Survey Coordination Centre. He is a Chartered Psychologist and Associate Fellow of the British Psychological Society.