Our work reflects and builds upon Picker principles of patient centred care that derive from empirical research originally conducted by Picker in the USA.

  • Fast access to reliable healthcare advice
  • Effective treatment delivered by trusted professionals
  • Continuity of care and smooth transitions
  • Involvement of, and support for, family and carers
  • Clear, comprehensible information and support for self-care
  • Involvement in decisions and respect for patient's preferences
  • Emotional support, empathy and respect
  • Attention to physical and environmental needs

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Principles of person centred care

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