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Why the National NHS Staff Survey Matters – Insight and learning from Barts Health NHS Trust
With a turnover of £1.4 billion and a workforce of 16,000, Barts Health is the largest NHS trust in the country and one of Britain’s leading healthcare providers.
The Trust’s five hospitals – St Bartholomew’s Hospital in the City, including the Bart’s Heart Centre; The Royal London Hospital in Whitechapel; Newham University Hospital in Plaistow; Whipps Cross University Hospital in Leytonstone and Mile End – deliver high quality compassionate care to a community of 2.5 million people.
In the 2016 National NHS Staff Survey (NSS) the Trust improved in 27 out of 33 national Key Finding scores and the staff response rate increased from 29% to 47%. Alwen Williams, CEO, Barts Health NHS Trust, said:
“The reason we have made these improvements, is that we think as an organisation it is absolutely critical that we listen to staff; that we hear what staff have to say about their experience working here, and as senior managers that we hear and we respond.”
Picker has worked with Barts Health on the NSS since 2012. Earlier this year we met with Alwen Williams, named as one the nation’s top 50 NHS CEOs by the prestigious Health Services Journal in 2017, to hear her insights and learnings about why the NSS is important and the key drivers for improvement. During the interview she said:
“We really prioritised staff engagement and staff experience as being fundamentally important as part of our quality improvement journey at Barts Health….We recognise that the importance we make in the quality of patient care is entirely down to the staff we have, and therefore we want to make staff feel engaged, supported, valued and really committed.”
To see the full interview with Alwen click here