Data protection

Under Data Protection laws, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.

Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The following cookies are for Google Analytics

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These 4 cookies are used to collect information about how visitors use our site.

Why we use them. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

About this statement. This privacy statement only covers Picker Institute Europe’s website at www.picker.org. This statement does not cover links within this site to other websites.

 

Privacy notice

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect and use personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a question or complaint concerning the use of your personal information.

Personal information covered by this privacy notice

This privacy notice concerns the personal information we hold of our business and other contacts including of our clients and suppliers.

This privacy notice does not cover personal information of survey respondents for surveys we conduct. We process that information as a data processor on behalf of our clients who are the controllers of that data and primarily responsible for ensuring that the personal information is protected and only used for lawful purposes.  Should you have any questions concerning the use of your personal information in relation to a survey we conduct you should contact the entity for whom we are conducting the survey whose details should be provided to you with the survey. Alternatively, you can refer any questions or complaints to us using the contact details below and we will put you in contact with the relevant person directly.

In addition, our staff and job applicants are issued with separate privacy notices concerning their personal information and these should be referred to in the first instance if you are a Picker staff member or have applied to join us.

The personal information we collect and use

 

Information we collect from you:

Client contacts

  • Your name, contact details (phone, fax, telephone, email and address), employer organisation and job title.

Suppliers

  • Your name, contact details (phone, fax, telephone, email and address), employer organisation and job title.
  • For freelancers and self-employed contractors in addition, your bank details, tax or VAT number and credit report.

Information collected from other sources:

Some of the above information will be collected by us from:

  • your employer organisation, either directly or via its website;
  • from credit reference agencies; or
  • from publicly available sources including social media.

How we use your personal information

We use your personal information to:

  • fulfil our contractual obligations to our clients;
  • manage client service arrangements and respond to client enquiries;
  • manage client accounts;
  • communicate with suppliers and contractors regarding the provision of goods and services to us.

Who we share your personal information with

Client contacts

When necessary, we may share your personal information with your employer organisation, our staff and contractors, external consultants, regulatory bodies and internal auditors.  This information sharing enables us to:

  • meet client requirements and deal with their enquiries;
  • conduct marketing activities;
  • conduct audits of the security of our data management systems; and
  • manage our own internal operations.

Other business contacts

When necessary, we share your personal information with your employer organisation, our clients, credit reference agencies and regulatory bodies and internal auditors.  This information sharing enables us to:

  • provide our services to our clients;
  • meet our regulatory compliance obligations;
  • conduct audits of the security of our data management systems; and
  • manage our own internal operations.

How long your personal information will be kept

We will keep your personal information only for as long as is necessary for the purpose for which it was collected and in any event for no longer than seven years after the end of our contractual relationship with you or your employer organisation.

Reasons we can collect and use your personal information

We rely on several legal bases for the processing of your personal information.  These include where we need your personal information to comply with our contractual or other legal obligations or it is in our, your or a third party’s legitimate interests which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

Your rights

Under data protection laws you have a number of important rights free of charge. In summary, those include the right to:

  • access to your personal information and to certain other supplementary information that this privacy notice is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that information to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information;
  • otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email us at DPO@pickereurope.ac.uk;
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates.

If you would like to unsubscribe from any marketing material you receive from us you can do so by contacting us at marketing@pickereurope.ac.uk.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected information security breach. We will notify you and any applicable regulator of a suspected information security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

You also have the right to complain to the UK Information Commissioner, who may be contacted at https://ico.org.uk/concerns/ or by telephone on: 0303 123 1113.  If you live or work elsewhere in the EU or EEA, you can also complain to your local supervisory authority.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to info@pickereurope.ac.uk, write to DPO, Picker Institute Europe, Buxton Court, 3 West Way, Oxford OX2 0JB.


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