8 August, 2017

News > How do you deliver an outstanding patient experience? Ask these PEN Award attendees.

This includes working with PEN on their annual awards ceremony, which celebrates the delivery of outstanding patient experience by organisations involved in health and social care provision.

During last year’s awards ceremony we took the opportunity to interview attendees and capture their views on the value of delivering outstanding person centred care in this video:

Here are some quotes from attendees at last year’s awards:

“To get the patient experience right, you also need to be thinking about the staff experience… staff experience is almost recognised now as a predictor of patient experience”
Ruth Evans, the Patient Experience Network

“If staff are happy, if staff feel that what they are doing is making a difference, they will deliver care in a much more authentic heart based way”
Yvonne Newbold, WHIS Ambassador

“With patient experience you can’t be too tokenistic, especially with young people.”
Fran White, Project Manager, NHS Go, Healthy London Partnership

Entries are now open for this year’s Patient Experience Network Awards (PENNA), and the date has been confirmed as Thursday 1 March 2018, and they are to be held at The Rep Theatre in Birmingham. The deadline for all submissions is Friday 24th November 2017.

There are a wide range of categories to reflect the broad scope of work in this area.  From large organisation-wide strategic initiatives to local more operational activities, from commissioning to providing the experience, there will be a category for your work.  If your Trust, organization or team has executed an innovative initiative that has improved the experience of care – whether it is for patients, carers, families or staff – you are encouraged to enter the awards.

For more information on the awards and full details of how to enter, please click here.


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