Research, policy and practice play a key role in the achievement of high quality health and social care in hospitals.

But, to ensure that patients consistently receive high quality healthcare services, there needs to be a person centred care agenda.

At Picker our health services research partnerships with leading universities, hospitals, and charities enable us to develop and share a better understanding of both outcomes and experiences of care.

Our work with governments, their agencies and regulators, helps to ensure that this insight is translated into health and social care policy and practice that supports the delivery of high quality patient centred care for all.

Bringing you the latest views and research on person centred health and social care, all of our reports and policy documents are available for download below.


Achieving person centred care

Explore the sections below to see our research on the core elements that are required to achieve person centred care.

  • Designing GP Buildings - staff and patient priorities for the design of community healthcare facilities in Lambeth

    Date published: 14/11/12

  • Information for people living with conditions that affect their appearance – Report 1

    Date published: 14/11/14

  • Information accreditation scheme testing phase - assessing the impact

    Date published: 14/11/09

  • Information for people living with conditions that affect their appearance – Report 3

    Date published: 14/11/07

  • Information for people living with conditions that affect their appearance – Summary and recommendation

    Date published: 14/11/07

  • Accessing information about health and social care services

    Date published: 14/11/07

  • Information for people living with conditions that affect their appearance – Report 2

    Date published: 14/11/07

  • Implementing patient decision aids in urology

    Date published: 14/11/06

  • Assessing the quality of information to support people in making decisions about their health and healthcare

    Date published: 14/11/06

  • Options appraisal on the measurement of people's experiences of integrated care

    Date published: 14/11/13

  • Developing measures of people's self-reported experiences of integrated care

    Date published: 14/11/13

  • Cancer follow up care - the views of patients and carers expressed in a range of focus groups

    Date published: 14/11/08

  • Women's views about safety in maternity care

    Date published: 14/11/08

  • A hidden problem – pain in older people

    Date published: 14/11/07

  • What do patients and relatives see as key competencies for intensive care doctors

    Date published: 14/11/06

  • Shared Decision-Making – a pathfinder project for NHS East Midlands

    Date published: 14/11/12

  • Supporting Shared Decision-Making – a pathfinder project for NHS North West

    Date published: 14/11/11

  • The quality of patient engagement and involvement in primary care

    Date published: 14/11/10

  • Patient preferences for alternative surgical techniques for abdominal aortic aneurysm repair

    Date published: 14/11/08

  • Engaging patients in their healthcare - how is the UK doing relative to other countries

    Date published: 14/11/06

  • How engaged are people in their health care – findings of a national telephone survey

    Date published: 14/11/05

  • Patients' experience of choosing where to undergo surgical treatment

    Date published: 14/11/05


Person centered health and social care systems

Read our research and policy publications on person centred health and social care systems.

  • Patient experience indicators key for NHS Outcomes Framework to succeed

    Date published: 14/11/14

  • Education for partnership - developments in medical education

    Date published: 14/11/14

  • Where are the patients in decision-making about their own care?

    Date published: 14/11/14

  • Exploring attitudes towards and experiences of the NHS in the North West

    Date published: 14/11/07

  • Patients’ experience of using hospital services

    Date published: 10/12/15

  • NHS 111: Development and Testing of a new Patient Reported Experience Measure for Parents

    Date published: 30/11/15

  • Recommending a Friends and Family Test (FFT) for Children and Young People

    Date published: 02/04/15

  • Parents' Experiences of Neonatal Care: Findings from Neonatal Survey 2014

    Date published: 10/03/15

  • Development of New Models for Collection and Use of Patient Experience Information in the NHS

    Date published: 13/01/15

  • The relationship between cancer patient experience and staff survey results

    Date published: 14/11/13

  • The reliability of trust-level survey scores - a comparison of three different scoring models

    Date published: 14/11/12

  • Multi-level analysis of inpatient experience

    Date published: 14/11/11

  • The patient voice in revalidation - a discourse analysis

    Date published: 14/11/11

  • Parents' experiences of neonatal care - a report on the findings from a national survey

    Date published: 07/03/11

  • Discussion paper - key domains of the experience of hospital outpatients

    Date published: 14/11/10

  • An evaluation of the national cancer survivorship initiative test community projects

    Date published: 14/11/09

  • Core domains for measuring inpatient experience of care

    Date published: 14/11/09

  • Patient-centred professionalism - defining the public's expectations of doctors

    Date published: 14/11/08

  • North London Cancer Network Patient Survey 2008 - Executive Summary

    Date published: 14/11/08

  • Developing the national service framework – exploring the experience of seldom heard people affected by COPD

    Date published: 14/11/08

  • How patients might use good medical practice - a qualitative study

    Date published: 14/11/08

  • Evidence on the effectiveness of strategies to improve patients' experience of cancer care

    Date published: 14/11/07

  • What do you think of your doctor – a review of questionnaires for gathering patients' feedback on their doctors

    Date published: 14/11/06

  • A review of professional codes and standards for doctors in the UK, USA and Canada

    Date published: 14/11/06

  • A secondary analysis of parimary care survey data to explore differences in response by ethnicity

    Date published: 14/11/06

  • Is the NHS getting better or worse - an in depth look at the views of nearly a million patients between 1998 and 2004

    Date published: 14/11/05

  • Trends in patients' experience of the NHS

    Date published: 14/11/05


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