Working with us > Clinical Commissioning Groups


The effective commissioning of a health and social care service is a significant challenge. Decisions around service availability, care quality and utility are often complex and multi-layered. But it becomes increasingly difficult for commissioners to provide high quality care services, if they are not in touch with the experiences of the patients using, and in need of them.

Service users’ experiences of specific conditions, care services and how they navigate care pathways need to be accounted for and understood when developing commissioning strategies. Even after commissioning decisions are made people’s experiences and satisfaction of care services remain a key component in informing the quality of, and access to commissioned services.

Measuring Patient Experience

Our feedback tools, questionnaires and surveys use experience based questions which aim to uncover not just how satisfied people were with their care, but what actions or interactions caused them to feel satisfied or dissatisfied.

We work to ensure the patient experience data you collect is robust, representative and comparable, meaning that it accurately reflects your patient demographic, stands up to scrutiny and can be used with confidence to identify areas of best practice, or those in need of improvement.


Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

View all surveys

Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.


Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

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Person centred care

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