Working with us > Community Care


For many community care providers, implementing an effective user experience & satisfaction programme can seem a daunting prospect. With an array of disparate services and different demographics to capture feedback from, it can be challenging to create a programme which delivers robust, representative and comparable data that supports service improvement.

We partner with community healthcare providers to develop rounded patient experience programmes, supporting them with all stages from strategy setting, through to measuring experiences and identifying ways to improve the quality of care delivered in the community.

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  • Community

    We support community healthcare providers to develop rounded patient experience programmes, supporting them with all stages from strategy setting, through to measuring experiences and identifying ways to improve the quality of care.

    Delivery

Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

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Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.


Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

Talk to us about

Measuring experience in community care

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