Working with us > Pharmacy


The role of the pharmacy is not to be underestimated when it comes to its impact on over all care quality.

Issues such emergency readmissions, compliance and concordance can all be impacted by patients’ experience of pharmacy services whether in the community or upon discharge from acute care.

We currently work with a number of pharmacies to measure patients’ experiences and satisfaction of the care provided and identify areas where interactions could be improved.

Using our patient survey question bank, which contains hundreds of cognitively tested questions, we create feedback programmes which will enable you to identify areas of best practice, and those where improvement is needed.

We are not tied to any one particular technology and will help you to identify the most appropriate data collection tool(s) for your patient population.


Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

View all surveys

Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.


Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

Talk to us about

Developing a user experience programme for your pharmacy service

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