Working with us > Private Health Care


We help providers of private healthcare services to deliver the highest levels of care to their patients and service users through a better understanding of patient experiences and outcomes.

Our services help you to create & implement continuous patient experience and satisfaction programmes that:

Are part of an organisational culture where patients are the priority – Our health care staff engagement programmes empower staff to take action and change behaviours to positively impact private healthcare quality.

Are clearly defined in the organisation’s strategy, and communicated to both staff and patients – We offer a range of services to support private medical providers looking to develop patient and service user experience strategies  focused on delivering continuous improvement.

Use appropriate smechanisms to collect and communicate huser experience data in a way that engages and empowers staff to act on the findings – All of our patient surveys use experience based questions, enabling providers to uncover the behaviours or actions that contribute to a positive or negative patient experience. We are not tied to one particular technology, meaning we can work with you to identify the most suitable method for your patient group(s).

Are dedicated to continuous improvement of patient experience and care – Our improvement resources and dedicated improvement team work with organisations to realise a culture that supports the delivery of the highest quality care in the private healthcare sector.


Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

View all surveys

Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.


Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

Talk to us about

developing a user experience programme

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