Are you interested in a career in the third sector? Are you passionate about improving the quality of health and social care?

Do you believe that the people using healthcare services should play an integral part in developing and improving them? Do you like the idea of working for an organisation that is committed to making a difference to patient experience & well-being?

If the answer to these questions is yes then a career at Picker could be for you.

Picker is an equal opportunities employer and welcomes applications from anyone who holds the required skill and/or experience. View our Job Applicants Privacy Notice here.

View our current job vacancies below.

Project Manager – Operations Division

Applications close on 22-03-2019

£23,118 – £31,525 per annum plus benefits

1 x Fixed Term Contract (9-12 months’ maternity cover)

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

We now wish to appoint two Project Managers in our Operations Division – one permanent role and one fixed term maternity cover role.

The Operations Division

The Operations Division leads on developing and providing the charity’s services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people’s experiences of health and care services.

The Division’s impactful work both advances Picker’s charitable objectives and produces a surplus to support the organisation’s development. This includes maximising business development opportunities, as well as identifying and developing strategic partnerships and collaborations.

The Division leads the delivery of the charity’s licensing functions, ensuring a systematic and robust approach to protecting the charity’s intellectual property, using that intellectual property to generate impact and income through international uptake of the charity’s evaluation tools and offerings. This includes the development of formal partnerships with geography-specific partners as part of the charity’s international development agenda.

Additionally, the Division works with policy makers to provide evidence that supports the development of national and local strategic and operations polices.  This includes consultancy work to rapidly generate or synthesise evidence on new and emerging policy priorities.

The roles

Reporting to the Head of Service Delivery, you will be responsible for building and maintaining key customer relationships and ensuring successful delivery of projects for customers. You will be involved in the administration of questionnaires and surveys including managing, collating and checking data from customers and ensuring alignment to customer requirements. In addition, you will be responsible for ensuring service delivery using our standardised processes and supporting colleagues in the continual improvement of these processes.

Proven experience of managing and developing client relationships, as well as strong project management skills and a desire to have a career in social/healthcare/market research are essential in this role. You should also have prior experience of working to tight deadlines on multiple projects and have excellent attention to detail. The ability to work collaboratively, while operating in a self-motivated and independent fashion is key, together with robust written/oral communication skills. Experience of undertaking research and questionnaire and survey design would be desirable.

How to Apply

To apply, please send a C.V and covering letter to In your covering letter please specify the role(s) for which you are applying and describe your suitability for the role. You should review a copy of the job description below before applying for the role.

Closing date for applications is Friday 22nd March 2019.

For further information about the role, please contact Alex Rawet, Head of Service Delivery, by email in the first instance:

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