Are you interested in a career in the third sector? Are you passionate about improving the quality of health and social care?

Do you believe that the people using healthcare services should play an integral part in developing and improving them? Do you like the idea of working for an organisation that is committed to making a difference to patient experience & well-being?

If the answer to these questions is yes then a career at Picker could be for you.

Picker is an equal opportunities employer and welcomes applications from anyone who holds the required skill and/or experience. View our Job Applicants Privacy Notice here.

View our current job vacancies below.

Senior Quantitative Research Associate – Coordination Centre

Applications close on 10-05-2019

We wish to appoint a Senior Quantitative Research Associate for our Survey Coordination Centre in the Research Division.

Salary range: £28,941 – £38,587 per annum + benefits

Job type: Full-time

Contract period: Permanent

Reporting to: Head of Survey Coordination

Department: Research

Location: Oxford

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

The Research Division

The Research Division is responsible for Picker’s research planning and delivery, as well as major survey coordination projects.

The vacancy is situated within the Survey Coordination Centre, which is responsible for managing the design, management and analysis of surveys within the NHS’s national staff and patient survey programmes. The programmes are conducted on behalf of NHS England and the Care Quality Commission respectively, and include a range of large scale and high profile surveys that are typically coordinated centrally but administrated locally by NHS organisations. These surveys are amongst the largest of their kind in the world.

This role

Reporting to the Head of Survey Coordination, you will be responsible for leading on specific survey research projects. This includes contributing to the design and testing of survey methods and questions as well as project management of the survey process and cleaning and management of survey data.  You will also engage with and disseminate results to various audiences, including clients, stakeholders, collaborators, and members of the public. The role also includes supervision of one or more Research Associates.

Proven extensive experience in quantitative research, as well as excellent project management skills, specifically in survey research projects, are essential to this role. You should also have prior experience of a variety of survey methodologies as well as experience of developing and maintaining relationships with clients and other external stakeholders. Demonstrable supervisory or line management skills are essential, together with a high level of competency in Microsoft Office and the ability to work collaboratively within your team and the organisation.

How to Apply

To apply, please send a C.V and covering letter to jobs@pickereurope.ac.uk. In your covering letter please describe your suitability for the role. You should review a copy of the job description at http://www.picker.org/about-us/join-our-team/ before applying for the role.

Closing date for applications is Friday 10th May 2019.

For further information about the role, please contact Caroline Killpack, by email in the first instance: caroline.killpack@pickereurope.ac.uk

NO AGENCIES PLEASE

 

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Project Manager – Operations Division

Applications close on 22-03-2019

£23,118 – £31,525 per annum plus benefits

1 x Fixed Term Contract (9-12 months’ maternity cover)

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

Researching and measuring the experiences of patients, service users, and staff are key areas of our work. We develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, we conduct original research using qualitative and quantitative social research methods to investigate issues related to people’s experiences of care and organisations’ efforts to improve services.

We now wish to appoint two Project Managers in our Operations Division – one permanent role and one fixed term maternity cover role.

The Operations Division

The Operations Division leads on developing and providing the charity’s services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people’s experiences of health and care services.

The Division’s impactful work both advances Picker’s charitable objectives and produces a surplus to support the organisation’s development. This includes maximising business development opportunities, as well as identifying and developing strategic partnerships and collaborations.

The Division leads the delivery of the charity’s licensing functions, ensuring a systematic and robust approach to protecting the charity’s intellectual property, using that intellectual property to generate impact and income through international uptake of the charity’s evaluation tools and offerings. This includes the development of formal partnerships with geography-specific partners as part of the charity’s international development agenda.

Additionally, the Division works with policy makers to provide evidence that supports the development of national and local strategic and operations polices.  This includes consultancy work to rapidly generate or synthesise evidence on new and emerging policy priorities.

The roles

Reporting to the Head of Service Delivery, you will be responsible for building and maintaining key customer relationships and ensuring successful delivery of projects for customers. You will be involved in the administration of questionnaires and surveys including managing, collating and checking data from customers and ensuring alignment to customer requirements. In addition, you will be responsible for ensuring service delivery using our standardised processes and supporting colleagues in the continual improvement of these processes.

Proven experience of managing and developing client relationships, as well as strong project management skills and a desire to have a career in social/healthcare/market research are essential in this role. You should also have prior experience of working to tight deadlines on multiple projects and have excellent attention to detail. The ability to work collaboratively, while operating in a self-motivated and independent fashion is key, together with robust written/oral communication skills. Experience of undertaking research and questionnaire and survey design would be desirable.

How to Apply

To apply, please send a C.V and covering letter to jobs@pickereurope.ac.uk. In your covering letter please specify the role(s) for which you are applying and describe your suitability for the role. You should review a copy of the job description below before applying for the role.

Closing date for applications is Friday 22nd March 2019.

For further information about the role, please contact Alex Rawet, Head of Service Delivery, by email in the first instance: alex.rawet@pickereurope.ac.uk

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