About Us > Meet the team
Our team comprises experts from a variety of different backgrounds, each bringing specialist knowledge to the work we do at Picker.
Stuart Bell CBE
PatronA distinguished NHS Chief Executive, Stuart Bell CBE has a long-standing interest in person centred care and a strong association with Picker. Prior to becoming the organisation’s Patron in 2019, Stuart served as a Trustee for more than a decade and as Chairman for six years, leading the organisation through a period of significant development and achievements. Stuart is Chief Executive of Oxford Health NHS Foundation Trust, a position he…
ChairAileen Clarke is Professor of Public Health & Health Services Research at the University of Warwick. She originally trained as a GP before moving into Public Health and academia. She set up Warwick Evidence - a technology assessment team which produces appraisals of new drugs, devices and interventions for NICE and other policy makers. She is a theme lead for the CLAHRC West Midlands and recently attended the NIHR Leadership…
TreasurerSally Sykes is the University of Manchester’s Director of Communications and Marketing and joined Picker as a Trustee in January 2018, taking on the role of Honorary Treasurer. She is a senior public relations, communications and marketing professional with significant experience across the public, private and not-for profit sectors. She was appointed to the Board of the Chartered Institute of Public Relations (CIPR) in 2006, became Treasurer in 2009 and…
TrusteeAnnie is Chief Experience Officer at Northumbria Healthcare NHS Foundation Trust. She leads a programme of activities aimed at delivering excellent patient and staff experience with a particular focus on coaching for quality improvement and innovation. A Generation Q fellow, Annie has a Masters in QI leadership as well as a PGCE in teaching and learning in higher education. Annie is an experienced lecturer - her particular interests lie in…
TrusteeDiane started her career working in homelessness and mental health. She held a variety of local policy and commissioning roles based in Public Health before moving to national roles – she worked with the National Treatment Agency, the (then) Healthcare Commission and the National Audit Office and got further involved in the NHS through NED roles with primary care and clinical commissioning groups including leading on patient involvement portfolios. She…
TrusteeLiz is a Director in Health and Life Sciences consulting at Deloitte, where she leads strategy and policy projects that facilitate access to health innovation for the benefit of patients, payers and industry. For over a decade, she has worked at the intersection of public and private health and has built a strong understanding of the different perspectives and complex challenges in the health ecosystem, leveraging this to generate solutions…
TrusteeProfessor Gary Ford is Chief Executive of the Oxford Academic Health Science Network, Professor of Stroke Medicine at Oxford University and a Consultant Stroke Physician at Oxford University Hospitals NHS Trust. Gary graduated from Cambridge University and held a Clinical Pharmacology Fellowship at Stanford University. Gary developed the first thrombolysis protocol for acute stroke in England and the Face Arm Speech Test (FAST) now used to increase public and professional…
TrusteePaul is Founder and CEO of Usability247, an international digital user experience research agency and has been involved in multiple start-ups in the UK and US. He is a board advisor to a number of digital agencies advising on a range of issues from strategy to operations. Paul is a qualified engineer, holds an MBA from Cranfield, a diploma in Marketing from CIM and is a Chartered member of the…
TrusteeRonny is a pharmaceutical consultant in clinical development and medical affairs, with an extensive therapeutic area experience in Oncology, Hematology, Anti-infectives, Cardiovascular, Diabetes, Respiratory, Dermatology, and Neurology. She has authored two publications on thrombocytopenia, peer-reviewed over 20 scientific documents/oncology-related abstracts and been involved in transformational and patient-focused initiatives within the pharmaceutical industry. She has also served as a steering committee member for an International Registry. Ronny has strong commercial and…
Suzanne Rastrick OBE
TrusteeSuzanne is a qualified occupational therapist whose career has covered a variety of clinical settings. Subsequently she has held leadership roles in the NHS including as Director of Nursing and Chief Executive of a Primary Care Trust. She is currently the Chief Allied Health Professions Officer for England. Her Non Executive roles are within the housing sector.
TrusteeWendy trained in obstetrics and gynaecology and became a postgraduate Dean of Medicine in London. She is committed to improving patient care through education.
CEOChris is responsible for leading Picker. Prior to becoming CEO in 2017, Chris led Picker’s research division from 2011 to 2016. In this post he was responsible for overseeing the development and coordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked at the Care Quality…
Chief People OfficerCharnelle joined Picker in October 2014. As a member of our Executive Team, she provides strategic and operational leadership in the human resource management of the charity, as well as shaping our organisational development agenda. Charnelle has over 20 years of human resources experience and has previously held roles in the NHS, higher education and motorsport engineering.
Chief Research OfficerJenny joined Picker in 2008, and holds an MSC in Forensic Psychology. She is responsible for overseeing Picker’s Research Division. This includes oversight of the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively, and the organisation’s Research Unit which carries out applied social research and evaluation projects. Jenny has a particular interest in research on how patient experience…
Chief Financial OfficerMark joined Picker in 2014 to provide strategic leadership in the financial management of the Charity, develop and maintain timely financial management information and key performance indicators, and implement a corporate IT strategy. Mark is a Fellow of the Institute of Chartered Accountants in England and Wales (FCA) who qualified as a Chartered Accountant in 1998. He spent two years at Grant Thornton before moving to the charity sector as…
Chief Operations OfficerPhil has worked at Picker since December 2011. He was previously Director of Commercial Strategy, Marketing and Communications before moving to Chief Operations Officer in March 2017. Phil has a history in the private healthcare sector having previously worked for Pfizer and IMS health. With experience in the design development of care pathways across cardiovascular health, respiratory health, smoking cessation and pain, he has led international work streams across a…
Research Statistician and AnalystAlan joined Picker in November 2017 and works as a Research Statistician and Analyst. Drawing on his analytical ability and experience, Alan’s main responsibilities are design, conduct and interpretation of quantitative analysis (including generalised linear modelling and decision trees). He is not just about numbers, though, and has experience in the development and implementation of surveys, interviews, and focus groups. Alan is passionate about the involvement of public and patients…
Senior Research AssociateAmanda joined Picker’s Research Division in 2009 and has over 18 years’ experience of managing market, healthcare and social research projects. She specialises in obtaining patient experience feedback from community delivered and specialist services including the young, the elderly and those receiving end of life care. These also include people living with specialist or long term diseases, such as Motor Neuron Disease and dementia.
Head of ResearchAmy has a PhD in psychopharmacology from the University of Leeds. As Head of Research, Amy is responsible for managing and building a diverse portfolio of research projects to facilitate the delivery of high-quality health and social care. She has designed and delivered projects to understand care delivery from patient and staff perspectives, and regularly shares findings at events, conferences and via research papers. Amy is part of the Quality,…
Head of MarketingAnne is Head of Marketing for Picker. She joined Picker in 2016 with extensive experience in sales and marketing having worked for leading media and publishing companies including The Wall Street Journal, BusinessWeek, Mcgraw-Hill and Haymarket Medical. Anne is a law graduate of London School of Economics.
Research AssociateCara is a Research Associate in the Research Division. She joined Picker in 2014 and her responsibilities include developing and implementing new tools to gather patient and service user experience, focusing particularly on lesser heard populations and disease specific groups. After graduating, Cara spent three years working at a school for children with autism and Asperger’s as a Learning Support Assistant.
Head of Survey CoordinationCaroline is Head of Survey Coordination within the Research Division at Picker, having previously been Associate Director from 2013 - 2017. Caroline originally joined the organisation as a Senior Research Associate in 2011. Caroline is responsible for daily management of the NHS National Patient Survey Programme and the NHS Staff Survey for both the Care Quality Commission (CQC) and NHS England respectively. Previously, Caroline worked as a Researcher at NatCen…
Research AssociateCleona joined Picker as a research associate in the Survey Coordination Centre in September 2017, and her main responsibility is to work on the National Inpatient Survey. Cleona previously worked as a dualist researcher for a market research company in Dublin.
Emily BoxellEmily is a Senior Research Associate in the Survey Coordination Centre. She joined Picker in February 2019 and oversees several national surveys within the NHS Patient Survey Programme. Emily has a keen interest in using a variety of research methods to understand patient experiences and outcomes. She has over ten years’ experience designing and conducting health-related research and service evaluation projects within the academic, charity and NHS sectors. Prior to…
Communications ManagerEmma is the Communications Manager at Picker and has over 15 years’ experience in B2B marketing. She’s previously held roles at Adestra, GTI Media and The Nielsen Company, where she worked with top brands including Coca-Cola and Kerry Foods. At Picker, Emma is responsible for the internal and external communication strategy. Her role includes PR, content, social, email and digital marketing. Emma has a Diploma in Direct Marketing and is…
Senior Research AssociateEsther is a Senior Research Associate in the Research Division. She joined Picker in 2003 following completion of her PhD at Lancaster University which examined child morbidity in West Cumbria. Esther works on both short and longer term research projects, using a mix of quantitative and qualitative methods, and involvement in writing grant proposals. Esther holds a BSc in Geography and a PhD in geography of health.
Research AssociateFirona is a Research Associate in the Survey Coordination Centre. She joined Picker in 2016, and primarily works on the NHS Maternity Survey and the NHS Staff Survey.
Senior Research AssociateHarriet joined the Research Division in March 2012, following two and a half years running national surveys in the Survey Coordination Centre. Her work in the Research Division focuses on charities, supporting organisations such as Meningitis Now, Hearing Link, Combat Stress and Age UK. She specialises in developing bespoke surveys to address specific populations and disease-specific issues. Prior to working at Picker, Harriet worked for Oxford University’s National Perinatal Epidemiology…
Senior Project ManagerJaana is a Senior Project Manager in the Operations Division. She joined Picker in 2013 and her responsibilities include the management of the National Staff Survey. Jaana holds a BA (hons) and a MSC.
Client Development ManagerKatie is a Client Development Manager in the Operations Division. She joined Picker in 2014, and manages a range of ad hoc projects.
Data AnalystLiam is a Data Analyst in the Operations Division. He joined Picker in 2016 and has worked in a number of roles within the Charity. He's currently a Data Analyst where his key responsibilities include delivery of the analysis and reporting of our Operations Division. Prior to Picker, Liam had spent nearly 10 years working in various roles within Higher Education.
Executive Assistant/Office ManagerNicola is executive assistant to the CEO and office manager. She joined Picker in 2016, and her key responsibilities include providing executive assistance to CEO Chris Graham, assisting with HR administration and general office management. Prior to working for Picker, Nicola worked in London as office/facilities manager for an international clothing brand.
Insight AssociateRichard joined Picker in 2017 as a Project Manager in the Operations Division. His current role is as an Insight Associate where he works with the charity's clients, supporting them to improve their understanding of their experience evaluations and increase the value they gain from them. Richard holds a BSC in Sports Studies from Staffordshire University.
Project ManagerSarah is a Project Manager in the Operations Division. She joined Picker in 2014, and her key responsibilities include implementing the national patient experience surveys. She holds MSci Psychology and Psychological Research from the University of Birmingham.
Project Coordinator/PASharon joined Picker in October 2017 as the project coordinator for the Operations Division. Her main responsibilities are to provide general administrative and coordination support to the Operations Team and PA duties to the Chief Operations Officer. This is a wide and varied role which includes researching venues, organising travel arrangements and producing materials for the team, who present the results of surveys to our clients at events and in…
Chief StatisticianSteve joined Picker in 2008 and is responsible for statistical analysis, survey design and validation, analysis and reporting of research data, statistical advice, and training across the organisation. Steve has over 30 years' experience of statistical analysis, psychometrics, assessment theory and social research methods. Examples include, work on the national NHS Patient Surveys and exploratory studies to further evolve analytic products and approaches. His research interests include multi-level analysis of…
Senior Research AssociateTiffany first joined Picker as a Research Associate in 2016 and became Senior Research Associate in 2018. Tiffany has led and contributed to the development, implementation, analysis and dissemination of several national surveys within the NHS Patient Survey Programme. She has also led the national cancer patient experience survey on behalf of the NHSE. Tiffany holds a BSc in Psychology and a Masters in International Public Health, and has worked…
Project ManagerTiffany is the Programme Coordinator for the Service Delivery Team at Picker. She has previously worked as a project manager at Picker and in a research role in adult social care commissioning. Tiffany holds a degree in English and French from the University of Warwick.