Understanding and respecting people’s values, preferences and expressed needs is the foundation of person centred care.


  • Fast access to reliable healthcare advice
  • Effective treatment delivered by trusted professionals
  • Continuity of care and smooth transitions
  • Involvement of, and support for, family and carers
  • Clear information, communication, and support for self-care
  • Involvement in decisions and respect for preferences
  • Emotional support, empathy and respect
  • Attention to physical and environmental needs

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Principles of person centred care

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