Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time. These can only be developed with the patient firmly being a partner in the development of the event, and the co-production is key to ensuring organisations meet the patients’ needs and what matters to them.
For more information on Always Events® and how you can get involved, visit NHS England.
On this page, you will find case studies, infographics and reports that provide more information about Always Events®.
We worked in partnership with NHS trusts to produce case studies that summarise their Always Events® journeys. These case studies are an excellent resource for trusts wishing to learn more about implementing Always Events®.