Always Events®
Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time. These can only be developed with the patient firmly being a partner in the development of the event, and the co-production is key to ensuring organisations meet the patients’ needs and what matters to them.
For more information on Always Events® and how you can get involved, visit NHS England.
On this page, you will find case studies, infographics and reports that provide more information about Always Events®.
Case studies
We worked in partnership with NHS trusts to produce case studies that summarise their Always Events® journeys. These case studies are an excellent resource for trusts wishing to learn more about implementing Always Events®.
- Wirral Community Health and Care NHS FT: Developing a coordinated plan of care for children
- Warrington and Halton Teaching Hospitals NHS FT: Improving patient information on waiting times in radiology
- Royal Cornwall Hospitals NHS Trust: Co-producing rehabilitation unit information
- Manchester University NHS FT: Implementing Always Events® in a children's ward
- Humber Teaching NHS FT: Improving inpatient learning disability services
- Hertfordshire Community NHS Trust: Improving experiences of End-Of-Life Care
- Lancashire Care NHS FT: Improving transitions in Learning Disability Services
- Central London Community Healthcare: Supporting patients to be involved in their care
- Mid Yorkshire Hospitals NHS Trust: Improving patient experience of using the call button
- Blackpool Teaching Hospitals: The importance of engaging staff and patients in Always Events®
Reports and infographics
Latest evaluation reports from the Always Events® programme.
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Infographic: What have we learned?
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Always Events® Evaluation 2021
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Successful implementation tips for Always Events®
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Always Events® evaluation 2018: Scale up and spread
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An Evaluation of the Always Event® Pilot Programme 2016: Summary
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An Evaluation of the Always Event® Pilot Programme 2016: Final Report
