Harriet joined the Research Division in March 2012, following two and a half years running national surveys in the Survey Coordination Centre. Her work in the Research Division focuses on charities, supporting organisations such as Meningitis Now, Hearing Link, Combat Stress and Age UK. She specialises in developing bespoke surveys to address specific populations and disease-specific issues.
Prior to working at Picker, Harriet worked for Oxford University’s National Perinatal Epidemiology Unit, researching national maternity services. She holds a Master’s degree in Demography and Health from The London School of Hygiene and Tropical Medicine and has further experience working with and for international charities, both in the UK and overseas.
Jenny joined Picker in 2008, and holds an MSC in Forensic Psychology. She is responsible for overseeing Picker’s Research Division. This includes oversight of the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively, and the organisation’s Research Unit which carries out applied social research and evaluation projects. Jenny has a particular interest in research on how patient experience feedback is used for service improvement.