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Chief Research Officer

Jenny joined Picker in 2008, and holds an MSC in Forensic Psychology.  She is responsible for overseeing Picker’s Research Division. This includes oversight of the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively, and the organisation’s Research Unit which carries out applied social research and evaluation projects. Jenny has a particular interest in research on how patient experience feedback is used for service improvement.

Communications Manager

Emma is the Communications Manager at Picker and has over 15 years’ experience in B2B marketing. She’s previously held roles at Adestra, GTI Media and The Nielsen Company, where she worked with top brands including Coca-Cola and Kerry Foods.

At Picker, Emma is responsible for the internal and external communication strategy. Her role includes PR, content, social, email and digital marketing.

Emma has a Diploma in Direct Marketing and is a Fellow of the Institute of Data & Marketing.