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CEO

Chris is responsible for leading Picker.

Prior to becoming CEO in 2017, Chris led Picker’s research division from 2011 to 2016. In this post he was responsible for overseeing the development and coordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked at the Care Quality Commission and its predecessor the Healthcare Commission, as well as undertaking other roles at Picker from 2004 to 2007.

Chris has particular interests in person centred care and in research on staff, patient, and user experiences of health and care. He has undertaken research and written widely on these subjects. He is a National Institute of Health Research (NIHR) faculty member and an associate member of the University of Oxford’s Health Services Research Unit. Chris studied Experimental Psychology at Pembroke College, University of Oxford.

Chief Research Officer

Jenny joined Picker in 2008, and holds an MSC in Forensic Psychology.  She is responsible for overseeing Picker’s Research Division. This includes oversight of the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively, and the organisation’s Research Unit which carries out applied social research and evaluation projects. Jenny has a particular interest in research on how patient experience feedback is used for service improvement.