Steve joined Picker in 2008 and is responsible for statistical analysis, survey design and validation, analysis and reporting of research data, statistical advice, and training across the organisation.
Steve has over 30 years’ experience of statistical analysis, psychometrics, assessment theory and social research methods. Examples include, work on the national NHS Patient Surveys and exploratory studies to further evolve analytic products and approaches. His research interests include multi-level analysis of survey data, the use and misuse of psychometric methods in questionnaire development and providing analytic outputs for quality monitoring and improvement.
He is the first-named author on a range of published book chapters, reports, and academic papers and is a named author on over 20 peer-reviewed publications.
Emma is the Communications Manager at Picker and has over 15 years’ experience in B2B marketing. She’s previously held roles at Adestra, GTI Media and The Nielsen Company, where she worked with top brands including Coca-Cola and Kerry Foods.
At Picker, Emma is responsible for the internal and external communication strategy. Her role includes PR, content, social, email and digital marketing.
Prior to becoming CEO in 2017, Chris led Picker’s research division from 2011 to 2016. In this post he was responsible for overseeing the development and coordination of large scale research and evaluation projects, including the NHS Patient and Staff Survey Coordination Centres, run on behalf of the Care Quality Commission (CQC) and NHS England respectively. He has also worked at the Care Quality Commission and its predecessor the Healthcare Commission, as well as undertaking other roles at Picker from 2004 to 2007.
Chris has particular interests in person centred care and in research on staff, patient, and user experiences of health and care. He has undertaken research and written widely on these subjects. He is a National Institute of Health Research (NIHR) faculty member and an associate member of the University of Oxford’s Health Services Research Unit. Chris studied Experimental Psychology at Pembroke College, University of Oxford.