Picker, National Collaborative Commissioning Unit Wales (NCCU) and the Welsh government have been collaborating to support the development of healthcare insight and policy in Wales since 2017 when Picker helped to redesign the experience-based elements of the Welsh CAREMORE Commissioning…
East Lancashire Hospitals NHS Trust (ELHT) is a healthcare provider treating over half a million patients a year in the North West. Back in 2013, they were investigated as part of the Keogh Review and as a result were categorised…
There are a number of surveys that routinely gather feedback from children and young people, but none specifically include diabetes care. The National Paediatric Diabetes Audit (NPDA) contains a patient experience survey element, but the extent to which it can…
Helen & Douglas House commissioned Picker to consult key stakeholders to help shape services going forward. The overall aim of the project was to explore the needs of service users, families and staff to inform the design of services provided…
The Emergency Ambulance Services Committee (EASC) are the commissioners of ambulance services in Wales. As a provider, the Welsh Ambulance Service Trust (WAST) are under increased pressure from the growing number of 999 calls. Calls that come through the 999…
NHFT have progressed from a CQC rating of ‘Requires improvement’ in August 2015 to ‘Outstanding’ in 2018. They achieved this by putting in place a vision “to be a leading provider of outstanding, compassionate care”. Knowing that staff engagement is…
As recently as 2011, Cardiovascular Disease (CVD) was the leading cause of death in the UK. However, over the past 20 years, the death rate has remained in decline, and there are now more people living with heart and circulatory…
The Royal College of Paediatrics and Child Health (RCPCH) runs the National Paediatric Diabetes Audit (NPDA), which measures the health outcomes and experiences of children with diabetes across England and Wales. The NPDA aims to drive national policy as well…
