Lincolnshire Partnership Foundation Trust (LPFT) is a mental health and learning disability trust serving a local population of over 756,000 people in the East Midlands. It has been on a five-year journey from requires improvement in 2015 to “good” overall…
Help for Heroes was established to help those who have been injured or become ill whilst serving in our Armed Forces. Since they were founded in 2007, they have taken a person centred approach to help wounded veterans, empowering them…
The Care Quality Commission (CQC) has conducted General Practice inspections since 2013. Given the number of practices and the cost of each inspection, however, it is not possible to inspect all practices annually. This means it is desirable to be…
For adults living with cancer in England, patient experience insights are captured through the National Cancer Patient Experience Survey. However, no formal national mechanism for understanding the experiences of children under the age of 16 with cancer, and their parents,…
Picker, National Collaborative Commissioning Unit Wales (NCCU) and the Welsh government have been collaborating to support the development of healthcare insight and policy in Wales since 2017 when Picker helped to redesign the experience-based elements of the Welsh CAREMORE Commissioning…
East Lancashire Hospitals NHS Trust (ELHT) is a healthcare provider treating over half a million patients a year in the North West. Back in 2013, they were investigated as part of the Keogh Review and as a result were categorised…
There are a number of surveys that routinely gather feedback from children and young people, but none specifically include diabetes care. The National Paediatric Diabetes Audit (NPDA) contains a patient experience survey element, but the extent to which it can…
Helen & Douglas House commissioned Picker to consult key stakeholders to help shape services going forward. The overall aim of the project was to explore the needs of service users, families and staff to inform the design of services provided…
