With a turnover of £1.4 billion and a workforce of 16,000, Barts Health is the largest NHS trust in the country and one of Britain’s leading healthcare providers. The Trust’s five hospitals – St Bartholomew’s Hospital in the City, including…
Lancashire Care NHS Foundation Trust provides health and wellbeing services to over 1.5 million people. These include community nursing, health visiting, mental health services and a range of therapy services for both the children’s and adult learning disabilities community. They…
As well as being the largest, multidisciplinary Adult Cystic Fibrosis (CF) Centre in Europe, staff at Royal Brompton Hospital have successfully used data interrogation to reduce clinic waiting times, transforming staff and patient experience in the process. Susan Talbot, Helen…
The context- What is ChatHealth? Spurred by the knowledge that *80% of teenagers now own a smart phone, Leicestershire Partnership NHS Trust launched ChatHealth messaging. A text message advice line, co-designed with staff and students, which has transformed the way…
Systematically gathering feedback from patients and service users is the only way to understand the experiences of those receiving care. Developing and implementing the tools to do this is just one step on the ladder towards achieving quality care. For…
Implementing a real time patient feedback programme With patient experience widely accepted as one of the three key markers of quality care, alongside clinical effectiveness and safety, more health and social care providers than ever are using patient experience feedback…
More young people than ever with chronic health conditions are living into adulthood, but are experiencing a poor transition to adult services. A poorly planned experience may result in young people disengaging from their healthcare, leading to deteriorating health and…
The NHS Friends and Family Test (FFT) is used across a range of services to collect feedback from adult patients and service users. From April 2015, providers will also be required to offer the FFT to children and young people.…
