Blog > 10 ways to build quality care experiences for and with children, young people and their families


Kath Evans, Experience of Care Lead for Maternity, Newborn, Children and Young People (CYP) at NHS England

10 ways to build quality care experiences for and with children, young people and their families

  1. Kindness doesn’t cost a thing

    Edward bear bumping

The online training programme @MindEd developed by the RCPCH is also a great resource. Laura and Tommy of @Chilypep shared the importance of peer support and the difference participation and involvement in services has in enhancing people’s wellbeing. Finally @KittyCormack shared that a little staff kindness and compassion towards children and young people with mental health, costs nothing, and goes a long way.

Taking the time to stop, be considerate and show a little empathy makes all the difference in reality to the child on the receiving end of it. It encourages them to trust you, and you can never be successful without that. One mum, Yvonne Newbold, powerfully conveyed the difference such kindness makes in her life, as she cares for her children with additional needs. You may need to put the kettle on and grab a packet of biscuits and tissues for her presentation, but it’s a must watch.

Tags: Children and Young People, families, Healthcare, patient experience.

See Also:

Little voice, big impact – so why aren’t we listening?

Asking people for their opinion on issues that are relevant to them and communicating with them in a way that is appropriate for them is a natural consideration in most areas of life, but in healthcare all too often it’s a formula that slips by the wayside. Earlier this month…

31 July, 2015

Recent comments

  • alice williams says:

    Love this blog Kath – its filled with great examples and resources. 🙂

    • Kath Evans says:

      It’s such a privilege to work with you Alice – we’ve got a lots of young people out there who hold us to account! All 15million of them!

  • Karen Higgins says:

    There is a great wonderful array of of ‘shining lights’ here and collectively they deliver a powerful message which is ‘look what is possible, look what is actually happening’, we all have a responsibility to keep up the momentum, to share and learn. Great blog demonstrating the realisation of aspiration, desire and commitment.

    • Kath Evans says:

      And you are indeed a ‘sparkling star’ in community engagement, ensuring that young people flourish and lead communities to better health. The Shropshire Health Champions Programme role models to us all the art of the possible, thank you for all you are doing Karen!

  • Lesley Coles says:

    Following the National C&YP Inpatient and Day Case survey results in Portsmouth I wanted to undertake a deeper dive into what young people would like to see improved when in hospital. I am receiving daily information from the hospital information system for all those young people aged 16 to 25 who have been admitted overnight or longer. I then interview as many of these young people during the day as i can. The richness of the conversations around the need to make care more person centred has been very beneficial to feedback to the Chief Executive and our adult colleagues. We are planning to have a big (Trust wide) engagement conservation (LiA methodology) in February 2016 to discuss this feedback and improve care at the bedside. Keys areas where we can make a difference now are improving appropriate activities i.e. Wifi and cheaper TV access (Hospedia) – Wifi is soon to go live, improve communication around discharge processes and set realistic goals and make visiting policies a lot more flexible (what you can do approach), a really exciting opportunity to make a difference. As a result of this practice we will receive daily information of where young people are cared for and provide an Outreach Team to touch base with these patients to see how we can help or support. Adolescent areas or a young adult ward has not been the preference of the young person to date, so will go and visit them in person.

    • Kath Evans says:

      Hi Lesley, thanks so much for sharing the leadership that’s happening in Portsmouth to progress experiences of care. It’s great you’re following up all 16-25 year olds, I was in Whipps Cross the other week & they have commenced this process too, I wonder if it’s spreading across England? Thanks so much for using the feedback of the CYP & family survey, it’s so valued to see their feedback being actioned.

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