Blog > 10 ways to build quality care experiences for and with children, young people and their families


Kath Evans, Experience of Care Lead for Maternity, Newborn, Children and Young People (CYP) at NHS England

10 ways to build quality care experiences for and with children, young people and their families

Kath Evans

Kath Evans and colleague Kiatipat Tongyotha

For any organisation, an online presence is a must and an authentic, informal way of both promoting your agenda and interacting with service users, staff and opinion formers. While for patients and the public in general, it’s a great way of sharing experiences and connecting with people in a similar situation or with like-minded beliefs.

From my point of view it’s a fast and easy way for me to hear these stories and let people know about the fantastic, inspiring work I see happening in CYP care daily. Following a hashtag opens up a world of experiences and conversations that you would never be privy to otherwise. Some of my favourites include # #CYPExp #PtExp #TwitterNHS

When things are tough we need to talk about it particularly in healthcare and while all experiences are valid, it’s important to shout about the good stuff too, I don’t think it always gets the air time it deserves. It’s really important that we keep sharing the good stuff, whether that is by talking about it, tweeting or even blogging about it!

Together we can deliver world class experiences for and with the children, young people and families that we serve. Taking collective action to address the often ‘little things’ that make a” big” difference to people’s care experiences.

Links of interest

Since the CYP experience series, NHS Employers has launched a guide, outlining how to best involve children and young people in the staff recruitment process. With lots of case studies and best practice for you to adopt locally, Dip in and be inspired!


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Tags: Children and Young People, families, Healthcare, patient experience.

See Also:

Little voice, big impact – so why aren’t we listening?

Asking people for their opinion on issues that are relevant to them and communicating with them in a way that is appropriate for them is a natural consideration in most areas of life, but in healthcare all too often it’s a formula that slips by the wayside. Earlier this month…

31 July, 2015

Recent comments

  • alice williams says:

    Love this blog Kath – its filled with great examples and resources. 🙂

    • Kath Evans says:

      It’s such a privilege to work with you Alice – we’ve got a lots of young people out there who hold us to account! All 15million of them!

  • Karen Higgins says:

    There is a great wonderful array of of ‘shining lights’ here and collectively they deliver a powerful message which is ‘look what is possible, look what is actually happening’, we all have a responsibility to keep up the momentum, to share and learn. Great blog demonstrating the realisation of aspiration, desire and commitment.

    • Kath Evans says:

      And you are indeed a ‘sparkling star’ in community engagement, ensuring that young people flourish and lead communities to better health. The Shropshire Health Champions Programme role models to us all the art of the possible, thank you for all you are doing Karen!

  • Lesley Coles says:

    Following the National C&YP Inpatient and Day Case survey results in Portsmouth I wanted to undertake a deeper dive into what young people would like to see improved when in hospital. I am receiving daily information from the hospital information system for all those young people aged 16 to 25 who have been admitted overnight or longer. I then interview as many of these young people during the day as i can. The richness of the conversations around the need to make care more person centred has been very beneficial to feedback to the Chief Executive and our adult colleagues. We are planning to have a big (Trust wide) engagement conservation (LiA methodology) in February 2016 to discuss this feedback and improve care at the bedside. Keys areas where we can make a difference now are improving appropriate activities i.e. Wifi and cheaper TV access (Hospedia) – Wifi is soon to go live, improve communication around discharge processes and set realistic goals and make visiting policies a lot more flexible (what you can do approach), a really exciting opportunity to make a difference. As a result of this practice we will receive daily information of where young people are cared for and provide an Outreach Team to touch base with these patients to see how we can help or support. Adolescent areas or a young adult ward has not been the preference of the young person to date, so will go and visit them in person.

    • Kath Evans says:

      Hi Lesley, thanks so much for sharing the leadership that’s happening in Portsmouth to progress experiences of care. It’s great you’re following up all 16-25 year olds, I was in Whipps Cross the other week & they have commenced this process too, I wonder if it’s spreading across England? Thanks so much for using the feedback of the CYP & family survey, it’s so valued to see their feedback being actioned.

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