24
October

Amy Tallett

ISQua Conference 2014: our highlights from Brazil

ISQUA conference picker staff

Once a year the International Society for Quality in Health Care (ISQua) holds a conference that gives health and social care innovators, researchers, leaders and opinion formers from across the world, an opportunity to come together, share knowledge, best practice and most importantly to discuss their vision for the future of quality health and social care, via a multidisciplinary forum.

This year marked the 31st international conference, and the chosen host nation was the beautiful, Brazilian paradise of Rio de Janeiro.

As leaders in the collection and use of patient experience feedback to support health and social care quality improvement, Picker, with a colleague from the Nuffield Department of Population Health (University of Oxford[1]), attended to present our research highlights from the last year. Here we share our thoughts from this year’s conference:

Speaker: Amy Tallett, Associate Director: Health Experiences Team

Development of a Patient Reported Experience Measure (PREM) for Transition

Amy spoke about the development of a Patient Reported Experience Measure (PREM) to assess the views and experiences of young patients with a physical long-term health condition, before, during and after the transfer of their clinical care from paediatric to adult services.

Amy’s event highlights:

“I’ve attended ISQua for a few years’ now, and I have to say this really was the best yet – not just because it was in Brazil! The conference focuses on healthcare quality, with patient-centred care – one of our biggest drivers at Picker – being a focal point of many presentations.

I was particularly struck by the number of presentations that reinforced the need for increased patient empowerment. A key component in ensuring that people feel comfortable and have the confidence to express themselves and challenge care decisions where necessary. Lack of this confidence results in a breakdown of communication, which can potentially be detrimental to a patient’s safety. On a personal note it is a great chance to network and meet people from like-minded organisations who we may be able to collaborate with in the future.”

Speakers: Jenny King, Associate Director: Research (alongside Elizabeth Gibbons; Senior Research Officer, University of Oxford)

Development of New Models for Collection and Use of Patient Experience Information in the National Health Service (NHS)

Jenny spoke about a research project carried out on behalf of the Department of Health evaluating the factors which influence the success of patient experience initiatives in NHS organisations.

Jenny and Elizabeth’s highlights:

The importance of understanding patient safety was a key factor at this year’s event, as a number of presentations discussed the multiple considerations that can impact patient safety, including information provision, and involving patients, their families and carers in decisions about care.

It was great to meet people from international organisations (such as the PCORI[2] and Planetree[3]) who share the same vision of making person-centred care a reality for all.

Speaker: Kelsey Flott, Research Associate, Picker

Adult Social Care Survey Feasibility Study

Kelsey spoke about the feasibility of running a national survey of adult social care service users in England. Recommendations for improving feasibility included; building survey infrastructure, running surveys with larger providers and issuing best practice guidelines to improve information provision.

Kelsey’s event highlights:

One theme that ran throughout the conference was the global imperative to involve patients in patient safety. It was great to hear about the practical ways in which patients could work with researchers to devise safety initiatives that are person-centred and relevant.

Our stand-out presentations:

Liv Dørflinger, presented a PROMs pilot study in different cancer centres in Denmark. It was interesting to hear that the main challenges to this pilot related to staff engagement and level of commitment. Success related to those centres with PROMs champions enabling the process and proving support; the presence of champions is often a key component of successful patient experience measures as well.

Sue Sheridan, Director of Patient Engagement at the Patient-Centred Outcomes Research Institute (PCORI) gave a very powerful talk about her own personal experiences of medical system failures and the work of the PCORI to combat errors and deliver better outcomes.

Sir Liam Donaldson brought the patient safety theme to life in a session that featured accounts from patient advocates who had suffered medical errors in their own families. Their stories gave us a poignant reminder of how important our work is, and the true benefit of putting patients and families at the heart of the NHS.

Ronen Rozenblum, PhD, MPH, of Brigham and Women’s Hospital at Harvard Medical School[4], gave a fantastic talk entitled“Engaging Patients and Families in Refining an Innovative Patient-Centred Care Intervention to Enhance Patient Experience”. The presentation discussed in-depth the importance of shared decision making and patient and family engagement in delivering a quality patient experience.

What will the team miss about Brazil?

Where do we start? Rio de Janeiro was a fantastic host city, breathtaking beaches, mountains, lakes, panoramic views and of course the weather! The people were so welcoming and friendly – we would definitely go back!

[1] http://www.ox.ac.uk/

[2] http://www.pcori.org/

[3] http://planetree.org/

[4] http://hms.harvard.edu/about-hms/hms-affiliates/brigham-and-womens-hospital

Tags: ISQua.

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