13 June, 2018

News > Findings from the 2017 Adult Inpatient Survey – a return to improvement?

mental health service user conversation

Results have been released for the latest Adult Inpatient Survey, now in its 15th year. The results for the 2016 survey made for difficult reading, and whilst there is still room for improvement on aspects of care such as experience around discharge, this year’s results show a return to steady, long-term improvement in a few key aspects of person centred care.

In the survey of 72,778 adult patients, 80% of patients always had confidence and trust in the doctors treating them – an increase of 2 percentage points since 2009. Confidence and trust in nurses has risen to an all-time high of 78% up from 72% in 2009. For the first time in the survey we can understand the level of confidence and trust patients have in other clinical staff (e.g. physiotherapists, speech therapists, and psychologists). Results were positive with 76% reporting they always had confidence and trust in these staff.

Clear, comprehensive information is fundamental to person centred care and 76% of patients said the right amount of information was given to them with regard to their condition or treatment. When patients had an operation or procedure 65% reported they were told how they could expect to feel afterwards.

Of concern is how little change there is in the areas of emotional support. Worryingly, the results show 45% of patients did not always get enough emotional support from hospital staff, and of those who had worries or fears, only 38% could find hospital staff to talk to about them.

Jenny King, Chief Research Officer of Picker, said that:
“As a charity that champions putting patients at the heart of the delivery of healthcare we are encouraged by the results from the 2017 survey. It’s re-assuring to see that despite the challenges faced by the NHS, patients are reporting positive experiences on aspects of care that matter most such as interactions with staff, the provision of information, and confidence and trust in those that care for them. That said, these results have shown more work is needed to ensure that the emotional aspects of care are not forgotten.”

Notes for editors

  • Picker is an international charity working across health and social care. We believe in high quality person centred care for all and promote this by measuring and encouraging the use of staff and patient feedback.
  • The 2017 Adult Inpatient Survey was co-ordinated by Picker on behalf of the CQC with questionnaires distributed between August 2017 and January 2018.
  • 72,778 patients responded to the survey
  • Full details of the survey methodology, questions, and results are available on the dedicated survey website at www.nhssurveys.org
  • To read our blog on our new approach to analysing trends with regard to the 2017 Inpatient survey go to https://www.picker.org/news/blog/behind-the-statistics-our-new-approach-to-analysing-trends/
  • Jenny King, CRO of Picker is available for media interview or comments. To arrange your interview, or if you have any other media enquiries, please contact Anne Renton on anne.renton@pickereurope.ac.uk or 07902 337434

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