Today (Thursday 21 September) National Voices published the Person-Centred Care in 2017 report.
Picker welcomes the publication and we endorse the authors’ view that person-centred care is unfortunately not yet the norm.
Picker also supports the call for a renewed focus on prioritising person-centred care; a message that echoes our own calls for this. For example in our 2015 collaboration with The King’s Fund we noted that potential for improvements in people’s experiences of hospital care have not always been realized, despite the availability of high quality patient feedback data. [Read this here]
Finally, we are pleased to see the extensive use of data collected by Picker from our national surveys to inform the Person-Centred Care in 2017 report. You can read more about our work here: https://www.picker.org/working-with-us/
Chris Graham, Picker CEO, said “Person-centred care is widely promoted as an ambition, but the aim of delivering services that are centred around their users has not always been realised. People using health and care services should be confident that they will receive clear, understandable information; be given the opportunity for them and their loved ones to take an active role in their care; and be treated in a way that recognises and respects the outcomes that matter most to them. Data from surveys conducted by Picker and others shows that there are still far too many people for whom this does not happen – and we call for a concerted prioritisation of person-centred care to address this”.