One of the most important things about experience is that it varies depending on who it belongs to. No two experiences are ever the same. A “good day” isn’t defined in the same way by two different people and neither is excellent health care.
Service users with different conditions have varying levels of need and care priority. Equally, staff consider factors that some service users perhaps would not.
If it is your job to provide quality healthcare experiences, how do you know when you have delivered? Some of the UK’s most influential healthcare leaders give their definition of quality care. They explain what healthcare excellence means to them – and how achievable it is in reality.
Be sure to share your thoughts on healthcare excellence and what it takes to achieve it, in our comments section below.