Research & Policy
Research, policy and practice play a key role in the achievement of high-quality health and social care in hospitals.
But, to ensure that patients consistently receive high-quality healthcare services, there needs to be a person centred care agenda.
At Picker, our health services research partnerships with leading universities, hospitals, and charities enable us to develop and share a better understanding of both outcomes and experiences of care.
Our work with governments, their agencies and regulators, helps to ensure that this insight is translated into health and social care policy and practice that supports the delivery of high-quality patient centred care for all.
Bringing you the latest views and research on person centred health and social care, all of our reports and policy documents are available for download below.
Achieving person centred care
Explore the sections below to see our research on the core elements that are required to achieve person centred care.
Accessibility of care
Designing GP Buildings - staff and patient priorities for the design of community healthcare facilities in Lambeth
Date published: 14/11/12
The study aims to explore patients’ and staff attitudes towards and priorities for the built environment in community health care facilities. It was a mixed methodology study (questionnaire surveys and focus groups) conducted in General Practices in Lambeth.
Communication, information and support
Exploring education and training in relation to older people’s health and social care
Date published: 12/07/18
Dunhill Medical Trust commissioned Picker to conduct research focussing on the education and training of health and social care staff, and the impact on older people’s care. The aim was to gain a deeper understanding of the extent to which health and social care staff are equipped to provide high-quality care to older people.
Continuity of care, transition and co-ordination
Developing measures of people's self-reported experiences of integrated care
Date published: 14/11/13
The Department of Health commissioned Picker and the University of Oxford to develop new questions to measure people’s experiences of integrated care. The aim of the project was to provide recommendations for a limited set of new questions to be included in up to seven existing national surveys.
Effectiveness of care
Always Events; Phase 4: Scale-up and spread
Date published: 02/07/18
NHS England, in collaboration with the Institute for Healthcare Improvement (IHI) and Picker
have developed a programme to implement Always Events within the NHS in England. This report evaluates the initial pilot programme, covering trusts involved in phases 1 and 2.
This report is focused on an assessment of the scale-up and spread of Always Events.
Patient involvement, engagement and choice
How engaged are people in their health care – findings of a national telephone survey
Date published: 14/11/05
A high-quality healthcare system is one that puts patients at the centre of the treatment process. Informed, active patients are one half of the partnership approach that underpins effective healthcare. So how comfortable are patients in discussing their care with professionals? What do they understand about their conditions, and the options open to them? How confident are they in managing a chronic condition, monitoring their symptoms, and handling changes and setbacks?
Person centered health and social care systems
Read our research and policy publications on person centred health and social care systems.
System level policy
Patient experience indicators key for NHS Outcomes Framework to succeed
Date published: 14/11/14
Always at the forefront of the patient experience and person-centred care conversation, Picker today issue the attached response to the Department of Health’s Consultation on the NHS Outcomes Framework.
System level research
Predictors of job satisfaction in the NHS Staff Survey
Date published: 16/01/19
The NHS Staff Survey provides comprehensive feedback on the experiences of people working in the health service. Picker currently provides staff survey services to 175 NHS organisations.
Although all of the survey questions cover aspects of job experience that are considered important, it is sometimes useful to focus on those aspects that make the most difference to how staff feel about their employment. In other words, it is useful to find what best predicts job satisfaction.
Picker used the data from the 2018 NHS Staff Survey for the organisations we work with to identify a measure of job satisfaction and of the relationships between this and a range of questions in the survey.