Do you want to understand your Friends and Family Test (FFT) score and what it means for your organisation?

Do you need more information to communicate your FFT scores – and any changes – to your board, staff, commissioners, patients and the public, or local media?

Our free tools and resources explain how your score is calculated, how confident you can be that your scores reflect your performance, and whether any changes or trends you see are ‘real’. Our Guide to understanding your FFT score also offers insight as to what the FFT can’t tell you, and what you and your colleagues will need to know if you want to compare scores.

Struggling to understand your FFT score? Download our guide, which offers insight as to what the FFT can’t tell you, and what you and your colleagues will need to know if you want to compare scores.


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