Always Events®: what have we learned?
Always Events® are aspects of the patient experience that are so important to patients and…
Tools & Resources > Infographics
Picker surveys provide insight and understanding into the care experiences of patients, their carers and families; and healthcare staff. Our infographics highlight key findings setting out care priorities alongside showcasing significant improvements in care quality.
Always Events®
Cancer Patient
The National Cancer Patient Experience Survey 2019
The National Cancer Patient Experience Survey – conducted prior to the COVID-19 pandemic – asked…
Developing the Under 16 Cancer Patient Experience Survey
This brand new programme aims to understand the experiences of cancer care among children under…
Cardiovascular Disease
Challenges and unmet needs of people affected by Cardiovascular Disease
Approximately 7 million people live with cardiovascular disease (CVD) in the UK. In 2014, CVD…
Children and Young People
National Children’s Inpatient and Day Case Survey 2016
Just under 35,000 respondents, including over 11,000 children and young people, took the opportunity to…
The 2018 Children and Young People’s Survey
The survey collected the views of over 33,000 children, young people, and their parents/carers in…
Children and Young People Outpatients 2015
This voluntary survey highlights the different experiences and quality of care priorities for children and…
Voluntary Paediatric Emergency Survey 2015
This voluntary survey highlights the different experiences and quality of care priorities for children and…
National Children’s Inpatient and Day Case Survey 2014
The first NHS national children’s survey in ten years, showed positive experiences of hospital treatments…
Emergency Department
2016 Emergency Department infographic
More than 40,000 people participated in the Emergency Department Survey 2016. The results show that…
Urgent and Emergency Care Survey 2018: Type 1
This year’s survey showed concerning results regarding waiting and continuity of care. However, patient privacy…
Urgent and Emergency Care Survey 2018: Type 3
This year’s survey showed concerning results regarding waiting and support. However, patient privacy is improving…
Urgent and Emergency Care Survey 2020: Type 1
The 2020 survey had 126 NHS Trusts take part, with responses from 41,206 patients. Feedback…
Urgent and Emergency Care Survey 2020: Type 3
The 2020 Survey had 59 NHS Trusts take part with responses from 7,424 patients. Feedback…
Inpatients
Adult Inpatients Survey 2019
The Adult Inpatient Survey asked recent hospital patients about their experiences from admission to discharge.
Inpatients Survey 2018
The results of the 2018 Inpatients Survey show declines across many elements of care. More than…
Inpatients Survey 2017
Results from this year’s survey show encouraging results in the key areas of communication, trust…
Inpatients Survey 2016
Results from the NHS Adult Inpatient Survey 2016 show declines in key aspects of person…
Inpatients Survey 2015
Despite a challenging climate and continuing resource concerns, the NHS Adult Inpatient survey 2015 shows…
Inpatients Survey 2014
Results from the 2014 NHS Inpatients Survey show a strong support for the NHS and reflect…
Lymphoma
Lymphoma Coalition Global Patient Survey 2020
We worked with Lymphoma Coalition on the 2020 iteration of their biannual Global Patient Survey….
Maternity
Maternity Survey 2019
More than 17,000 women responded to the 2019 NHS Maternity Survey, making it the biggest…
Maternity Survey 2018
More than 17,500 women have responded to the Maternity Survey 2018 and the results show…
Maternity Survey 2017
More than 18,000 women have responded to the Maternity Survey 2017, which is the biggest…
Maternity Survey 2015
Results reflect an improving service despite staffing levels challenges. However, effective service user involvement is…
Mental Health
Community Mental Health Survey 2019
The 2019 Community Mental Health Survey showed people using NHS mental services are increasingly likely…
Community Mental Health Survey 2018
The 2018 Community Mental Health Survey showed that areas of routine and preventative care that…
Community Mental Health Survey 2017
The 2017 national survey received responses from more than 12,000 people age 18 and older…
Community Mental Health Survey 2016
Declines between 2014 and 2015 in communication, involvement and effective coordination, areas that matter the…
Community Mental Health Survey 2015
Completed by over 13,000 people, results found delivering effective person centred care to be a…
Community Mental Health Survey 2014
The survey highlighted serious shortcomings being experiences by people in the mental health service. With…
Older People
Exploring staff education needs to provide quality care to an ageing population
This research analyses how well health and social care staff are equipped to provide high-quality…
Sickle Cell
Sickle Cell Disease Survey 2016
The first patient experience survey of people living with Sickle Cell Disease (SCD) revealed information…
Staff
NHS Staff Survey 2020
The NHS Staff Survey is the largest collection of feedback from people working in the…
National Staff Survey 2019
The NHS Staff Survey is the largest collection of feedback from people working in the…
National Staff Survey 2018
The results of the 2018 NHS Staff Survey show that staff remain engaged in the…
NHS Staff Survey 2017
The NHS Staff Survey is the largest workforce survey in the world, and with over…
National Staff Survey 2016
The 2016 NHS Staff Survey highlights continued improvement for staff engagement, but also concerns around…
National Staff Survey 2014
Results from the 2014 NHS Staff Survey, published today, portray a service striving to provide good…
