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Working with us

Our expertise covers all stages of research from design, sampling and questionnaire development to execution, analysis and online reporting. We evaluate the things that matter most, producing actionable, insightful results to drive advances in healthcare standards.

All of our health and social care experience programmes, toolkits and surveys are tested with patients & staff to ensure they are understood.

We use the most appropriate healthcare data capture methodologies for the care setting, underpinned with our experience-based questions to ensure patient and staff survey results are robust, representative and comparable.

Our approach is proven to deliver insight that is used to drive targeted, quality improvement in healthcare.

Find out more about our approach to creating and delivering effective patient experience & engagement programmes by watching our short film, or exploring the sections below.

Please select the service or care area you are interested in:

Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

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How we can support your quality improvement agenda

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