Working with us > Acute Care
With ever increasing numbers of people accessing acute care services, measuring and improving patient care quality in this area has become a higher priority than ever before.
Our experience of a range of international healthcare systems combined with our in-depth knowledge of health and social care research techniques allows us to adapt and shape programs to fit the service user, cultural and organisational needs of different health and social care systems.
For example; since 2002, we have become the partner of choice for over 50% of English NHS acute hospital trusts, helping them to create, implement and sustain patient experience programmes that drive real quality improvement in healthcare. We run similar programmes on improving quality in acute care of varying scales in Germany, Austria, and Switzerland and our acute care survey tools are used by healthcare providers globally as a measure of quality.
All of our patient experience of acute care survey programmes can be culturally adapted to meet the specific needs of local health jurisdictions.
NHS National Survey Programme
NHS Inpatient Survey
Gain valuable insights on how to improve inpatient care by learning about, and listening to the experiences of patients in this annual national survey.
NHS Outpatient Survey
Work to improve the experiences of those being treated in an outpatient department with the help of this national survey.
NHS Maternity Survey
Increase your understanding of women’s experiences of care across all three stages of the maternity pathway; antenatal, during labour and birth, and postnatal, with this national survey.
Urgent and Emergency Care Survey
Improve patients’ experiences of your accident and emergency department by gaining valuable insights from this important national survey.
NHS Children and Young People Patient Experience Survey
Capture and understand the experiences of children and young people, and their parents with this new annual national survey.
Case Study: A reflection on personal practice: Being a better doctor
Toolkits that assess, describe and direct the targeted improvement of patient experiences are often designed to inform us about quality on an organisational or system level. But it is equally important to support an individual’s desire to strive for improvement in their own personal practice.
Picker’s Individual Clinician Feedback programme supports professionals to collect, interpret, publish and act on patient feedback that relates to them as an individual.
Professor Ben Bridgewater, Consultant Cardiac Surgeon at University Hospital of South Manchester, on how individual clinicians assess their own performance…
“When you ask, ‘are you a good doctor?’ The answer is, more often than not, yes.
When you ask ‘how do you know?’ answers can involve anecdotes, cards from patients, exam success, lack of complaints or a proven ability to jump through hoops.
But this information isn’t helpful to a clinician looking to learn why a patient had a high quality patient experience, or how they might identify and target areas for improvement.”
Read the full story
“Constantly requesting and responding to patient feedback is what makes a good doctor. But this is not something we see happening widely in health and social care.
We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:
- Web and Kiosk
- Phone (CATI)
- Bedside TVs
- Patient Stories
- Focus Groups
- Mystery Shopping
- Analytical Services