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Working with us > Acute Care

With ever increasing numbers of people accessing acute care services, measuring and improving patient care quality in this area has become a higher priority than ever before.

Our experience of a range of international healthcare systems combined with our in-depth knowledge of health and social care research techniques allows us to adapt and shape programs to fit the service user, cultural and organisational needs of different health and social care systems.

For example; since 2002, we have become the partner of choice for over 50% of English NHS acute hospital trusts, helping them to create, implement and sustain patient experience programmes that drive real quality improvement in healthcare. We run similar programmes on improving quality in acute care of varying scales in Germany, Austria, and Switzerland and our acute care survey tools are used by healthcare providers globally as a measure of quality.

All of our patient experience of acute care survey programmes can be culturally adapted to meet the specific needs of local health jurisdictions.

  • NHS Inpatient Survey

    Gain valuable insights on how to improve inpatient care by learning about, and listening to the experiences of patients in this annual national survey.

  • NHS Outpatient Survey

    Work to improve the experiences of those being treated in an outpatient department with the help of this national survey.

  • NHS Maternity Survey

    Increase your understanding of women’s experiences of care across all three stages of the maternity pathway; antenatal, during labour and birth, and postnatal, with this national survey.

  • Urgent and Emergency Care Survey

    Improve patients’ experiences of your accident and emergency department by gaining valuable insights from this important national survey.

  • NHS Children and Young People Patient Experience Survey

    Capture and understand the experiences of children and young people, and their parents with this new annual national survey.


Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

View all surveys

Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.

Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

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