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Working with us > Mental Health

Accessing and understanding the care experiences of those living with a mental health condition can be a challenging process, which often means such experiences go unheard and under represented.

Measuring Patient Experience in Mental Health Care

We work with both providers and commissioners of mental health services to develop programmes that help understand peoples’ experiences and satisfaction of care and identify areas where care quality can be improved in mental healthcare services.

We collaborate and share information with a number of mental health charities to further understand and transfer knowledge gained from our studies.

In England we are an approved contractor for the NHS Community Mental Health Survey and run the co-ordination centre on behalf of the Care Quality Commission.

  • Child and Adolescent Mental Health Services

    We are currently developing a tool to examine the experiences of children and young people, who are otherwise unrepresented in user experience data.

  • NHS Inpatient Mental Health Survey

    Measure and improve the experiences of mental health inpatients, and benchmark against previous national survey findings with this voluntary survey.


Explore our services

We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.

View all surveys

Create your programme

Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.

Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

Talk to us about

Improving the quality of mental health care services

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