Working with us > Private Health Care
We help providers of private healthcare services to deliver the highest levels of care to their patients and service users through a better understanding of patient experiences and outcomes.
Our services help you to create & implement continuous patient experience and satisfaction programmes that:
- Are part of an organisational culture where patients are the priority – Our health care staff engagement programmes empower staff to take action and change behaviours to positively impact private healthcare quality.
- Are clearly defined in the organisation’s strategy, and communicated to both staff and patients – We offer a range of services to support private medical providers looking to develop patient and service user experience strategies focused on delivering continuous improvement.
- Use appropriate mechanisms to collect and communicate user experience data in a way that engages and empowers staff to act on the findings – All of our patient surveys use experience based questions, enabling providers to uncover the behaviours or actions that contribute to a positive or negative patient experience. We are not tied to one particular technology, meaning we can work with you to identify the most suitable method for your patient group(s).
- Are dedicated to continuous improvement of patient experience and care – Our improvement resources and dedicated improvement team work with organisations to realise a culture that supports the delivery of the highest quality care in the private healthcare sector.
Case Study: Effective strategy setting
All too often user experience and engagement programmes are created in a response to a mandatory requirement for measurement, or an organisation’s response to particular set of results and or complaints. To deliver a consistently positive user experience it is vital that an organisation’s user experience and engagement programmes form part of its strategic priorities.
A person centred approach to strategy setting
In 2014 Bristol Community Health released their patient and public empowerment strategy ‘Your Healthcare, Your Way’
Bristol Community Health is a Community Interest Company and part of the growing social enterprise movement. They employ over 1,100 staff, the majority of whom are highly skilled frontline clinicians. They provide a range of over 30 community healthcare services commissioned by the NHS in and around Bristol. The services cover a diverse range of specialist clinical care, from dermatology nursing to district nursing, physiotherapy to podiatry, walk-in centres to wound care and much more.
Bristol Community Health’s approach to developing their patient and public empowerment strategy marks them out a provider committed to the delivery of person centred care.
Their approach started with the provider engaging with their care users and the public in the local area. Culminating in a community engagement event in June where 70 delegates including public, care users, carers and the voluntary community gave their views on what they needed from their care provider, alongside how their views aligned to the provider’s current and intended approach to care delivery.Read the full story
We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:
- Web and Kiosk
- Phone (CATI)
- Bedside TVs
- Patient Stories
- Focus Groups
- Mystery Shopping
- Analytical Services