Working with us > Staff Experience
The delivery of the highest quality care is completely reliant on employees working within health and social care systems. Their efforts, practices and behaviours both as individuals and teams directly impact on patient care experiences and quality.
Understanding and responding to health and social care professionals’ experiences as employees is a vital component of any realisable quality strategy.
To help you support your staff during the pandemic we are offering a free of charge Impact of COVID-19 module, as part of the Picker staff experience programme, between May and September 2020.
This is part of our suite of staff surveys & tools which capture feedback from healthcare employees at every stage of their journey with your organisation, from induction through to exit. Every tool is designed to deliver staff experience and satisfaction results which are robust, representative and actionable.
Our programmes and staff surveys, including the NHS Staff Survey, use our advanced analysis and reporting, focused on ensuring NHS staff survey results are understood and effectively communicated. This is further supplemented through our cultural and behavioural change programmes CAREFUL and Always Events®
NHS National Survey Programme
NHS Staff Survey
Measure staff experience, and understand the reasons behind it with this annual national survey. Benchmark results locally and nationally.
Staff Friends and Family Test
We have developed three online packages to support you with the Staff FFT. Our approach gives you the flexibility to pick the right solution for your organisation, maximising efficiency and impact.
Picker Staff Experience Programme
Learn about staff experiences and expectations on joining your organisation.
Gather one off or year-round feedback on staff engagement levels at your organisation.
Identify whether staff are aware of whistleblowing and safeguarding measures.
Learn about the experiences of staff who are leaving your organisation and identify areas where changes could be made.
Cultural Change Programmes
CAREFUL Cultural Change programme
The CAREFUL programme is a structured system of healthcare improvement - developed by a practising doctor - which aims primarily to engage and motivate staff. The programme covers a wide range of personal and organisational behaviours designed to increase positivity and inclusivity and thereby improve the complex technical processes that underlie great patient care.
Define and embed the positive behaviours that drive sustainable improvements in the quality of care. Our Always Events® Programme in collaboration with the Institute of Healthcare Improvement, translates person and family centred care principles into a tangible set of actions which can be adopted across health and social care organisations or systems.
Case Study: A reflection on personal practice: Being a better doctor
Toolkits that assess, describe and direct the targeted improvement of patient experiences are often designed to inform us about quality on an organisational or system level. But it is equally important to support an individual’s desire to strive for improvement in their own personal practice.
Picker’s Individual Clinician Feedback programme supports professionals to collect, interpret, publish and act on patient feedback that relates to them as an individual.
Professor Ben Bridgewater, Consultant Cardiac Surgeon at University Hospital of South Manchester, on how individual clinicians assess their own performance…
“When you ask, ‘are you a good doctor?’ The answer is, more often than not, yes.
When you ask ‘how do you know?’ answers can involve anecdotes, cards from patients, exam success, lack of complaints or a proven ability to jump through hoops.
But this information isn’t helpful to a clinician looking to learn why a patient had a high quality patient experience, or how they might identify and target areas for improvement.”
Read the full story
“Constantly requesting and responding to patient feedback is what makes a good doctor. But this is not something we see happening widely in health and social care.
We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:
- Web and Kiosk
- Phone (CATI)
- Bedside TVs
- Patient Stories
- Focus Groups
- Mystery Shopping
- Analytical Services