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Working with us > Strategy Setting
Setting the strategy
Most of the organisations we work with collect vast amounts of data on people’s experiences of care every year. It’s a lot of healthcare data, it’s collected using different research methods, and it’s in different formats. Identifying clear messages and developing strategic care improvement priorities can therefore be a complex and time-consuming business.
We provide guidance on where to focus your efforts, but also on how best to communicate this to staff in a way which is clear, engaging and actionable.
Our facilitation sessions and workshops are used at all organisational levels including, non-executive boards, senior management teams, frontline staff and governors to:
- Understand their patient experience data
- Identify overarching areas for quality improvement in healthcare
- Set thresholds for concern
A Strategy Rooted In Evidence – Picker Patient and Staff Experiences Review
One of our most successful programmes has been the Patient and Staff Experience Review; a tailored programme of work that enables you to take control of your patient experience data and use it more effectively.
Each Patient Experience Review is a four stage process:
Review
Review all patient experience data sources and understand level of awareness, interpretation and use of patient experience data at all organisational levels.
Analysis
Understand what your patient experience data is telling you, including staff engagement and buy in. Measure the impact of any existing patient experience initiatives.
Staff engagement
Work with employees to understand the challenges faced and the areas of support required, identifying opportunities to use patient experience research data effectively.
Reporting and implementation
Delivery of a healthcare quality improvement report and onsite presentation of findings at your organisation. We also provide continuing implementation, guidance and support.
Explore our services
We develop and run surveys and feedback programmes across of health and social care. Click on the different care areas to view the services we offer.
View all surveysCreate your programme
Effective user experience programmes go further than just collecting data. Explore these sections to find out more about the different stages involved.
Case Study: Effective strategy setting
All too often user experience and engagement programmes are created in a response to a mandatory requirement for measurement, or an organisation’s response to particular set of results and or complaints. To deliver a consistently positive user experience it is vital that an organisation’s user experience and engagement programmes form part of its strategic priorities.
A person centred approach to strategy setting
In 2014 Bristol Community Health released their patient and public empowerment strategy ‘Your Healthcare, Your Way’
Bristol Community Health is a Community Interest Company and part of the growing social enterprise movement. They employ over 1,100 staff, the majority of whom are highly skilled frontline clinicians. They provide a range of over 30 community healthcare services commissioned by the NHS in and around Bristol. The services cover a diverse range of specialist clinical care, from dermatology nursing to district nursing, physiotherapy to podiatry, walk-in centres to wound care and much more.
Bristol Community Health’s approach to developing their patient and public empowerment strategy marks them out a provider committed to the delivery of person centred care.
Their approach started with the provider engaging with their care users and the public in the local area. Culminating in a community engagement event in June where 70 delegates including public, care users, carers and the voluntary community gave their views on what they needed from their care provider, alongside how their views aligned to the provider’s current and intended approach to care delivery.
Read the full story