Experience-led improvement across every system of care
At Picker, we work in partnership with healthcare organisations, health systems, life sciences companies, policymakers, regulators, researchers, and care providers around the world to make person centred care a lived reality.
For more than 30 years, we've helped organisations understand, measure, and improve the experiences of patients, service users, carers, and staff. Our work combines internationally recognised research, validated measurement tools, and practical quality improvement expertise to support meaningful and lasting change across health and social care systems.
We believe that high-quality care cannot exist without understanding people’s real experiences. That is why our partnerships are built around evidence, collaboration, and impact, helping organisations move beyond measurement alone to create cultures where compassionate, person centred care can thrive.
Supporting healthcare transformation through partnership
Picker partners with organisations across every part of the healthcare ecosystem, including:
- Hospitals and healthcare providers
- Integrated care systems and commissioners
- Government and regulatory bodies
- Academic and research institutions
- Charities and non-profit organisations
- Pharmaceutical and life sciences companies
- Digital health and healthcare innovation partners
- Social care providers and community services
Our expertise spans patient experience, staff experience, national survey programmes, healthcare research, experience-led design, quality improvement, and organisational transformation. We work across public, private, and third-sector environments, adapting proven methodologies to local systems, priorities, and populations.
