Learning & development

Certified Courses

Provided by Picker and delivered directly by either ourselves or our accredited in-country partners, Picker’s evidence-based, certified learning and development programmes equip health and care professionals with the skills, confidence, and practical tools to improve experiences of care at scale.

Our courses and modules translate the eight Picker Principles of Person Centred Care into eight corresponding competency domains that make up our learning and development framework.

Offered as stand-alone development or to support your journey towards the Picker Experience Standard, our courses provide a credible and flexible way to build capability, strengthen person centred practice, and sustain improvement.

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Picker's learning & development framework

The Framework sets out the knowledge, skills, and values required for person centered care across eight competency domains.

Foundations of person centred care

Person centred care is not a set of tasks, it is a way of practising. This domain establishes the shared values, language and evidence base that underpins everyday care

Communication and compassionate care

How we communicate is how we care. This domain builds the relational skills that evidence consistently identifies as the greatest driver of positive patient experience

Involvement, inclusion and cultural safety

Every person deserves care that sees them fully. This domain builds the skills to identify, name and act on inequity, ensuring person centred care reaches everyone equally

Measuring what matters

Data only drives improvement when it is understood, trusted and acted on. This domain builds the capability to turn experience insight into meaningful change.

Person centred improvement and co-design

The definitive domain for partnering with patients and families to redesign services. This domain builds the skills to lead experience-based co-design and person centred quality improvement

Teamwork and psychological safety

This domain enables open communication encouraging improved engagement for teams and patients.

Person centred leadership

This domain develops the leadership behaviours that sustain person centred care beyond individual practice, embedding it in culture, governance, and the way change is led.

Digital, data and AI in person centred care

This domain builds the critical skills to harness digital innovation and AI without compromising the human connection that defines excellent care.

Our courses and modules

Experience-Based  Co-Design (EBCD)

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Co-production: free taster session

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Person centred care essentials

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Communication and compassionate care

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Involvement, inclusion and cultural safety

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Measuring what matters

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Teamwork and psychological safety

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Person centred leadership

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Digital, data and AI in person centred care

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Pathway to building capacity

Below are the core learning themes and modules offered through the Picker Experience Institute, each linked to the Picker Person Centred Care Competency Framework and designed to support capability building across individuals, teams, and systems.