This course builds the analytical and interpretive skills professionals need to use patient and staff experience data for real improvement. From understanding how feedback is gathered to closing the loop with the people who provided it, participants develop a practical toolkit grounded in Picker's evidence base and measurement methodology. Suitable for quality improvement leads, service managers, and anyone responsible for translating insight into action. 

By completing this course, you will be able to interpret patient and staff experience data with confidence, lead improvement conversations grounded in evidence, and demonstrate a clear line of sight from feedback to action, building trust with the people whose experiences you are working to improve.

Modules

This course will be released for bookings later in the year - in the meantime please register your interest with us and we will send you through the details as soon as they are available.