Brian, 72, has always preferred face-to-face appointments and isn’t confident with technology. 

When his GP introduces an online consultation system, a receptionist helps him set up his account and takes time to show him the key features of the system. The system’s simple design and step-by-step prompts help Brian feel comfortable using it.

After a few successful tries, Brian starts booking appointments, ordering prescriptions, and reviewing his records online.

With the right support, he not only gains confidence but also feels more in control of his health and day-to-day care.