Ahmed recently moved to the UK and is still building confidence in reading English.

At his local community health centre, digital kiosks have been installed to help patients check in for appointments. The kiosks offer multiple language options, voice prompts, and clear icons to guide users through each step.

The developers had worked with different groups, using their feedback and identified needs, to create the kiosk and ensure it worked for people with different levels of literacy and tech skills. Staff are also available nearby to provide friendly support if needed.

For Ahmed, this means he can navigate the health centre’s processes more independently and confidently.