The appointment of Jacob Lant as National Director of Patient Experience marks an important opportunity to strengthen person centred care across the NHS and ensure the voices of patients, carers and communities shape how care is delivered.
In the below briefing, we set out priority actions that we believe will help the new role deliver change, including:
- Establishing of a Directorate of Patient Experience
- Clarifying the future of patient voice following the abolition of Healthwatch England
- Setting clear strategic priorities to improve patient experience
- Agreeing a shared vision for the future of patient feedback across the NHS
Drawing on our expertise in understanding, measuring and improving people’s experiences of care, this briefing outlines recommendations to help ensure patient experience becomes a driving force for improving the quality of care across the NHS.