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Patient experience

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15 September 2021 Poster/infographic

Urgent and Emergency Care Survey 2020: Type 3

The 2020 Survey had 59 NHS Trusts take part with responses from 7,424 patients. Feedback was from a...
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15 September 2021 Poster/infographic

Urgent and Emergency Care Survey 2020: Type 1

The 2020 survey had 126 NHS Trusts take part, with responses from 41,206 patients. Feedback was from...
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17 August 2021 Blog/Thought Leadership

Using person centred nursing care to improve patients’ lives - Part 2 of 2

In this second blog in a two-part series, we explore what person centred nursing care means. Firstly...
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11 August 2021 Blog/Thought Leadership

The importance of person centred nursing care to improving the lives of people with learning disabilities - Part 1 of 2

In this two-part blog, we explore what person centred nursing care means. An interview with Michelle...
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20 July 2021 Case study

Help for Heroes takes a person centred approach to rehabilitation

Help for Heroes was established to help those who have been injured or become ill whilst serving in...
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15 June 2021 Case study

Targeting CQC Inspections of GP Practices

The Care Quality Commission (CQC) has conducted General Practice inspections since 2013. Given the...
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14 June 2021 Blog/Thought Leadership

The importance of questionnaires for patient satisfaction

Questionnaires are regularly used to measure how satisfied people are with a particular service or...
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07 June 2021 Publication

Evaluation of the Always Events® Programme

NHS England has been using Always Events as a methodology for working with people using services...
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