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Themes

Benchmarking

Information governance

L&D/Training

National surveys

Patient experience

Quality improvement

Staff experience

Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

Sector

Ambulance

Children and Young People

Community care

Hospitals

Insurers

Integrated care

International Hospitals

Mental Health

Patient Voice

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Urgent and emergency Care

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Resource type

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23 February 2021 Blog/Thought Leadership

How to measure patient experience for specific health conditions

Patient experience is widely recognised as one of the central elements of quality care in the NHS...
Read this Blog/Thought Leadership
12 February 2021 Picker news article

Picker responds to the proposed changes to assessing urgent care performance

NHS England and NHS Improvement (NHSEI) are currently consulting on proposed changes to the measures...
Read this Picker news article
03 February 2021 Blog/Thought Leadership

The impact of Covid-19 on cancer care experiences

World Cancer Day provides an opportunity to raise awareness of key issues faced by those that...
Read this Blog/Thought Leadership
27 January 2021 Case study

Continued support for Welsh healthcare services

Picker, National Collaborative Commissioning Unit Wales (NCCU) and the Welsh government have been...
Read this Case study
11 January 2021 Publication

Impact Report 2019-2020

Our 2019 - 2020 Impact Report marks the 20th anniversary of our dedication to developing and...
Read this Publication
26 November 2020 Journal article

Can patient experience scores be used to predict quality inspection ratings?

In a study published by BMJ, Picker investigated the patient feedback relationship between the...
Read this Journal article
24 November 2020 Picker news article

Results from the NHS community mental health survey raise concerns over the provision of services in England

People with mental health needs in England face difficulties in accessing services and often lack...
Read this Picker news article
23 November 2020 Blog/Thought Leadership

What is the role of patients in health services?

It’s not that long ago that this question would have been seen as a very shallow one indeed. As...
Read this Blog/Thought Leadership

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