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Benchmarking

Information governance

L&D/Training

National surveys

Patient experience

Quality improvement

Staff experience

Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

Children and Young People

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11 November 2020 Journal article

Exploring the biggest challenges for people affected by cardiovascular disease

Approximately seven million people live with cardiovascular disease (CVD) in the UK. They, and those...
Read this Journal article
09 November 2020 Case study

Working with British Heart Foundation to put people at the heart of their strategy

As recently as 2011, Cardiovascular Disease (CVD) was the leading cause of death in the UK. However...
Read this Case study
02 November 2020 Poster/infographic

Developing the Under 16 Cancer Patient Experience Survey

This brand new programme aims to understand the experiences of cancer care among children under the...
Read this Poster/infographic
20 July 2020 Case study

Quality care for older people

Exploring staff education needs to provide quality care to an ageing population. The Dunhill Medical...
Read this Case study
16 July 2020 Case study

Driving improvements in paediatric diabetes care

There are a number of surveys that routinely gather feedback from children and young people, but...
Read this Case study
25 June 2020 Picker news article

The Cancer Patient Experience Survey shows overall experiences have improved, but more support is still needed

The vast majority of people living with and beyond cancer rate their overall NHS care highly –...
Read this Picker news article
25 June 2020 Poster/infographic

The National Cancer Patient Experience Survey 2019

The National Cancer Patient Experience Survey - conducted prior to the COVID-19 pandemic - asked...
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18 June 2020 Case study

Shaping the future services at Helen & Douglas House

Helen & Douglas House commissioned Picker to consult key stakeholders to help shape services going...
Read this Case study

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