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Benchmarking

Information governance

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National surveys

Patient experience

Quality improvement

Staff experience

Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

Children and Young People

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16 July 2020 Case study

Driving improvements in paediatric diabetes care

There are a number of surveys that routinely gather feedback from children and young people, but...
Read this Case study
25 June 2020 Picker news article

The Cancer Patient Experience Survey shows overall experiences have improved, but more support is still needed

The vast majority of people living with and beyond cancer rate their overall NHS care highly –...
Read this Picker news article
25 June 2020 Poster/infographic

The National Cancer Patient Experience Survey 2019

The National Cancer Patient Experience Survey - conducted prior to the COVID-19 pandemic - asked...
Read this Poster/infographic
18 June 2020 Case study

Shaping the future services at Helen & Douglas House

Helen & Douglas House commissioned Picker to consult key stakeholders to help shape services going...
Read this Case study

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13 March 2020 Case study

The Welsh Ambulance Service Trust reviews the Amber category

The Emergency Ambulance Services Committee (EASC) are the commissioners of ambulance services in...
Read this Case study
18 February 2020 Poster/infographic

NHS Staff Survey 2019

The NHS Staff Survey is the largest collection of feedback from people working in the NHS. More than...
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04 February 2020 Picker news article

Picker have been awarded the contract for the new Under 16 Cancer Patient Experience Survey

This brand new programme aims to understand the experiences of cancer care among children under the...
Read this Picker news article
28 January 2020 Picker news article

The NHS Maternity Survey shows mixed progress in mothers’ experience of care

Over 17,000 women who gave birth in January and February 2019 responded to the Maternity Survey...
Read this Picker news article

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