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Benchmarking

Information governance

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National surveys

Patient experience

Quality improvement

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Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

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Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

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28 June 2021 Case study

Developing an Always Event® to improve experiences of End-of-Life Care

How did the journey start? Hertfordshire Community NHS Trust had undertaken an annual End-of-Life...
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14 June 2021 Case study

Co-producing better information about a rehabilitation unit

How did the journey start? The Royal Cornwall Hospitals NHS Trust were keen to work in collaboration...
Read this Case study
07 June 2021 Case study

Working with service users to improve inpatient learning and disability services

How the journey started Working in collaboration with their service users, and involving them in...
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07 June 2021 Publication

Evaluation of the Always Events® Programme

NHS England has been using Always Events as a methodology for working with people using services...
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01 June 2021 Case study

Working in partnership with families to develop a coordinated plan of care for their child

How did the journey start? Co-production is an important part of Wirral Community Health and Care...
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17 May 2021 Case study

Implementing an Always Event® to improve the information needs of children and their families

How did the journey start? Increasing patient, family and carer involvement is a strategic aim of...
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10 May 2021 Case study

Improving patient information on waiting times in radiology

How did the journey start? The Northwest Radiography Research Team at Warrington and Halton...
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12 February 2021 Picker news article

Picker responds to the proposed changes to assessing urgent care performance

NHS England and NHS Improvement (NHSEI) are currently consulting on proposed changes to the measures...
Read this Picker news article

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