Apply online feedback to improve care

I think it would be nice if they collected more feedback but there’s no point collecting the feedback if it’s not acted upon

Charlotte INQUIRE participant

Why are things the way they are? Explain it to us, you know. If it has to be that way for a particular reason, tell us

Helen INQUIRE participant

Its an opportunity to hear what your customers think and to use that to make things better

Sally Brearley Centre for Health and Social Care Research, Fellow in Patient and Public Involvement

Using online patient feedback to improve care