Staff often worry that patients will come up with demands that are unrealistic or too expensive. But in fact, research shows us that patients care most about:relationshipsinformationattitudesmall low-cost changes which can make a big difference. This page is restricted.For access, please submit your email address. First name Last name Organisation Email address I understand that by submitting my details I am agreeing to receive communications from the Picker. I can alter my preferences at any time. Submit